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Error message right out of box

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‎12-05-2017 17:11 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎12-05-2017 17:11 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

My new Aria 2 appeared to work one time.  Since then I have consistently gotten an error message. I paired it to WiFi and internet. Have removed batteries and reinserted. On hard surfaces. Get "ERROR" then "1" I hate to send it back right away

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4 REPLIES 4

‎12-05-2017 18:19

‎12-05-2017 18:19

I just opened up my Aria 2 which came yesterday, I set it up today, and got the same error message that you did.  What does this error code mean?

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‎12-06-2017 10:30

In response to RonM

‎12-06-2017 10:30

@TrebN28, @RonM Thanks for reaching out, glad to see you here in the Community. Check out my post here for information on Error 1, basically, it means you have been on the scale too long, when you see the feet move backward you should step off the scale. Hope this helps! 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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‎01-12-2019 20:37

‎01-12-2019 20:37

Did you ever get your Aria 2 to work?  I am having the same problem.  Set up WiFi - 

set up on iPhone app - Stepped on scale and

waited - waited - then finally ERROR “1”.

7416-Mom3

 

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‎02-20-2019 07:22

‎02-20-2019 07:22

@7416-Mom3 It's great to see you in our Fitbit Community! I'm sorry for the late response. However, I would like to follow up on the issue you are experiencing and would like to know if the issue persists or if you managed to fix it.

 

In the meantime, please check out this help article, which explains more information about this error.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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