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Fitbit Aria 2 does not show body fat percentage

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‎05-31-2019 07:23 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎05-31-2019 07:23 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

Hi, 

 

I bought my Fitbit Aria 2 back in January and it worked great. In March, it stopped showing my body fat percentage, no matter how many times I weighed myself (so only got about 3 months use out of it). I didn't have time to troubleshoot then but now I'm trying to fix it, since I paid so much for the scale specifically for this feature. 

 

So far, based on other similar posts, I have tried: 

1. Removing the batteries for 15 seconds, then weighing myself five times in a row 

2. Wiping down the surface of the scale in case there's dirt or anything in the way

3. Unpairing and re-pairing the device with my phone 

 

Nothing works. I always use it barefoot, on a hard flat surface, the same surface where it worked fine for three months. I am at my wit's end, please help. 

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7 REPLIES 7

‎06-01-2019 04:25

‎06-01-2019 04:25

@OhReallyOwl welcome to our Fitbit Community! I'm happy to assist you with your Aria 2 since it won't show body fat percentage.

 

I appreciate the time you spent trying all the recommended troubleshooting steps. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-01-2019 06:02

‎06-01-2019 06:02

Exactly the same issue here over the same time period. I'm a Strength Coach and have recommended my clients look to purchase the same scales as I can import their data from the scales into my Coaching app. However I now have to stop recommending these scales until the fault is resolved!!

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‎06-01-2019 06:04

In response to JuanJoFitbit

‎06-01-2019 06:04

Exactly the same issue here over the same time period. I'm a Strength Coach and have recommended my clients look to purchase the same scales as I can import their data from the scales into my Coaching app. However I now have to stop recommending these scales until the fault is resolved!!20190601_222343.jpg

 

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‎06-05-2019 08:20

‎06-05-2019 08:20

Likewise. Did all 3 steps, and still doesn’t work. Tried re-weighing myself 10 times. Nothing.

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‎02-19-2020 21:26

‎02-19-2020 21:26

The same exact thing is happening to my scale.  Have Any of you sound the fix. I don’t see any response to fix the problem 

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‎02-20-2020 05:40

In response to Williams99

‎02-20-2020 05:40

In the end, Fitbit replaced the scale, and thankfully the new one has been
working. Make sure you reach out to their support team!
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‎02-20-2020 05:48

In response to OhReallyOwl

‎02-20-2020 05:48

I don’t see any way to contact them 

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