Fitbit Aria 2 won't turn on since I set it up 2 days ago!

[dineshmm]

I just bought an ARia 2 not more than 2 days ago.  Worked fine during setup (config wifi, etc.) 2 days later I get on the scale and it turns on for a second if that, and then goes dark.  I've tried new batteries, a flat surface (bathroom, kitchen floor, garage floor).  I've tried wiping the connectors and still no luck.  WTH??

Did I get a lemon????  How can it stop working after 2 days???? Any clues? 

[cathm]

Hi @dineshmm 

I am sorry to hear you are having difficulties.  Have you tried doing a factory reset?

Factory reset clears all user data from the scale including stored weights and Wi-Fi networks. To factory reset your scale, complete these steps:

1. Turn your scale over and pull up on the tab to remove the cover from the battery compartment. 2. Remove the batteries. 3. Press down on the small button directly above the battery slots. 4. While continuing to press down on the button, reinsert the batteries. Be sure to press down on the button for at least ten seconds. 5. Return the cover to the battery compartment and press down until it’s secure. 6. Turn your scale over to begin the setup process.