Flashing display without being used

[hairball45]

I have been using my Aria 2 for about three weeks. I have been quite happy over all, but have one question. While the scale sits unused the display will occasionally flash. There's nothing showing, no message, just random flashing. I assume that that is the reason that I have already had to replace the batteries. Why would it flash like that and what can I do to stop it?

Moderator edit: updated subject for clarity

[DramaQueenDiva]

I'm stumped...I tried the Help site and Google search to see if I can find any articles, but found nothing.  You may want to contact Support.

[JuanJoFitbit]

@hairball45 It's great to see you in our Fitbit Community! Seems odd that your Aria 2 turns on by itself. Please try the following, take out the batteries and clean the contacts of the scale with a cotton swab. After this, put the batteries back in and monitor your scale during the weekend and see if your scale stops turning on all of a sudden by itself.

@DramaQueenDiva Thank you so much for your contribution my friend!

See you both around! 

[hairball45]

I will try that. Seems odd with the device being less than  a month old though. 

[JuanJoFitbit]

@hairball45 Thank you for getting back and taking the time to try the workaround shared above. Please don't hesitate to get back if you have any doubts and I'll be happy to follow up.

[darias]

Hi,

My Aria 2 is doing the same thing.

I tried your suggestion, and it's still happening.

I've had it for about 1 week.

[JuanJoFitbit]

@darias Thank you for joining us in this thread and our Fitbit Community! I'm happy to assist you with the display issues that your Aria 2 is experiencing. By the way, thank you for trying the troubleshooting steps shared above before contacting our forums.

Before I proceed accordingly, I'd like you to try a new set of batteries. Make sure that they're alkalines and let me know if the issue gets fixed.

Let me know how it goes! 😀

[jtpne]

I have the same problems and have changes batteries several times...nothing has worked.  Do I have an overpriced paperweight?

[JuanJoFitbit]

@jtpne thank you for joining us in this thread! Since your scale is still experiencing display issues after changing the batteries, I'd like you to try the following workaround that has been helpful: please take out the batteries and clean the contacts of your scale (where the batteries are placed) with a cotton swab and a little bit of alcohol. This will remove any dust that the contacts or springs accumulate.

Finally, put the batteries back in and see if the display gets fixed.

Keep me posted on the outcome! 

[cousinbill]

Just got the Aria 2 for Christmas. Just set it up. Same thing, display flashing. Already changed batteries, still happening. What's up?

[JuanJoFitbit]

@cousinbill, I'm sorry for the late response. However, regarding the display issues that your Aria 2 experienced, I was able to get in touch with our Support team and was told that they assisted you via phone.

I'm glad to hear that they took care of your case and sent a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[cousinbill]

Great follow up and support all around. I like the products and this
reinforces my endorsement. Have already communicated that to many friends
Thanks

[jtpne]

I trashed the Aria and Fitbit a long time ago…too little support for the price I paid.

Moderator edit: personal info removed