How do I get my Aria out of "SETUP ACTIVE" mode?

[campbek]

Hello! After spending 5 hours on this tonight including over an hour with a fitbit customer service rep, I'm done with trying to sync this scale.  I've had to go through this so many times over the years and it's now a huge waste of my time.  I've decided to not even try to sync this scale anymore.  I just want to use it as a scale without syncing since that won't work. Well, heck!!  I can't even do this now because I can't get the scale out of SETUP ACTIVE mode!! It keeps blinking and blinking and it's running down my batteries.  How do I get this expensive thing to just work like a normal scale? Right now I have to take the batteries out then put them back in when I want to use the dang thing.  I honestly think I will call fitbit and see if I can get my money back on this.  I'm beyond frustrated with this product and I'm a huge fitbit fan.  If anyone has any idea, please help.  Thank you! Also, are there problems like this with the Aria 2? I've just had problem after problem with the original Aria. Thank you so much for your help!  🙂

Moderator edit: format

[JuanJoFitbit]

@campbek It's great to see you in our Fitbit Community and I'm glad to help you with the inquiries you have about your Aria scale. I can help you with the syncing issue you are experiencing with your scale. Do you get any error message when your scale tries to sync your data? Did you make any change to your network, such as router, router settings or WiFi password?

Regarding your inquiry about the "Setup Active" message, when it appears, try tapping the upper right square of your scale so the message doesn't show on the display.

Keep me posted! 

[Deb2me]

I, too, want to know how I can get out of this loop and just use this as a regular scale. I know the problem is the scale is utilizing old technology and does not accept passwords that contain other than alpha numeric. As I'm not willing to reduce the security of my network just because Fitbit doesn't take IOT security seriously, how can this be just a scale and not just a worthless piece of junk?

[JuanJoFitbit]

@Deb2me Thank you for joining us in this thread! Regarding your question, if your Aria scale is still set up on your Dashboard, you'll need to remove it from your account. To do so, please log in your Dashboard, click on the "gear" icon, located at the upper right corner of the page and select your Aria scale. After this, select the tab "People" and click on the "trash can" that is at the right of your initials. This will remove your scale from your account.

Once this has been done, you can use your Aria as a regular scale.

Let me know if you have additional questions! 

[Soelas]

Wow. Reading through many threads on the Aria is truly soul sucking. I have spent 2 hours today trying to reconnect my Aria and experience all the issues.

• Get a Wifi Err when following the process
• Cannot remove the device because "remove device" option is not available when I select the Aria device in the dashboard or the app
• Aria is now stuck in Setup Active mode, which I tried the solution above (pressing or tapping on the top right doesn't fix the problem.) 

Looks like the solution is typical of all tech companies: buy the newer product (i.e. the Aria 2). Nope... no thanks. 

Dear Fitbit marketing team, Thank you for joining us in this thread! Please consider the value of a synced scale to your customers. While it's cool, it's not an essential benefit, not for the cost of a new scale every 2 years or the absolutely nightmarish technical hoops you have to jump through to troubleshoot or repair. Please contact your technical team and tell them the solution needs to be simpler... or just don't promise the function. My Aria just became a regular scale - I give up and won't buy a newer scale knowing my future experience will be this bad... or worse!

Additional comment. The scale is actually a boat anchor since it's stuck in Setup active mode and will just actively drain the batteries.

Good luck Fitbit!

Moderator edit: merged reply

[JuanJoFitbit]

@Soelas Welcome to our Fitbit Community! I'm sorry to hear about the setup experience you've had with your Aria scale. I totally understand how you feel about this and I'm sorry that your Aria is no longer under warranty.

I really appreciate your feedback and comments since this helps us to keep improving.

[AshleyLynn89]

Hey man I just went through the setup and got stuck on the iPhone setup app at the "network detected" problem. Most modern routers are on 8.11/n while the Aria is on 8.11/b. Long story short, I had to remove the apostrophes from my wifi network's SSID and password, but after that it connected instantly. The older tech in the scale means you can only use letters and numbers in both the wifi network's name and password, or the scale wont be able to connect and youll get the "no networks found" error on the setup app. Not the ideal situation but it works. Hope that's helpful!

[BethersMD]

I'm having the exact same experience 😞

[JuanJoFitbit]

@AshleyLynn89 Thank you for joining our Fitbit Community! I'm sorry for the late response. However, I'm so glad to hear that you managed to get your Aria scale connected to your network. As you mentioned, Aria scales connect to routers, which password doesn't contain special characters.

Thank you for sharing this information. I'm sure that this will help other users that experience the same issue.

@BethersMD Welcome aboard to our Fitbit forums! I'm sorry for the late response and I'm sorry to hear that your Aria scale is not connecting to your network either. Please let me know the following details:

Is your Aria displaying any error message? Is your router running the protocol 802.11b, bandwidth 2.4GHz and the password is alphanumerical? What is the make and model of your router?

In the meantime, please make sure that you are following the setup process as described in this help article.

See you guys later! 😀

[apb85]

I'm having the same exact issue. I can't get the Aria out of "Setup Active" mode. It keeps going indefinitely. I have the network issue based off my xfinity router not having the "b" option so I cannot connect to the internet. I just want the scale to function as a normal scale - is this not possible? I tried tapping the right quadrant of the scale but that did absolutely nothing. I'm thinking my batteries will simply drain and then I'll never use this scale again. 

[campbek]

Hi!  Well, I actually ended up buying the new scale and I haven't had any problems at all.  I had that old one for several years.  I really like fitbit products but I'm not sure what was going on with the old scale.  At any rate, the new one is fantastic and fitbit gave me free next day shipping on it.  

[RLakhani]

Hi there!

I understand your frustration with this issue as I too had it but have just fixed it!  I had changed wireless networks and was stuck in the "Setup Active" loop and couldn't introduce my scale to the new network.  Well, here's how I just solved the problem:

You need to remove your Aria scale from your Dashboard.  In other words you need to remove it from your account.  

Here are the steps to experience relief, joy, faith and save yourself a bunch of aggravation and possibly money as you were probably planning to run out and buy a new scale.

1) Log into your Fitbit account.

2) In your Dashboard, click on the Settings icon - it may be on the top left or right side of your phone.  It may be a "gear" icon or a "head" icon.

3) You should now see your Aria listed there

4) Click on the right arrow > to the right of your Scale Name

5) You should now see 'People Using This Scale' button

6) Click on the right arrow > to the right of the 'People Using This Scale' button

7) You will see your name displayed with a right arrow >

😎 Click on that and you will see a page with your information on it like Name, email address, Display Name;

9) Beneath all that, you will see a banner that says Remove from "Your Scale Name".

10) Click on that and once your scale will be removed from your Account and Dashboard

You can now set it up as if setting up a new scale following the instructions at:

www.fitbit.com/scale/setup

Now Fitbit needs to get off its you know what and post similar instructions on their website or revise their setup app to walk you through this.

Enjoy!

[Lara1849]

Hi.  I also want to use my Aria as scale only - no WiFi connection.

i tried to follow Juan’s instructions, but I do not see the trash can.

could u possibly include some screen prints?

[judyelaine]

I had already ndone all of that and was unsuccessful...there has been no viable fix for me.  

[bruizjr]

Easy fix for me, I have a dual band network and rather than adjust router settings to turn off my 5G radio I just moved the scale to a room I know has a weak signal and stuck the batteries in. It instantly found the network.  I then took the scale back to its original location and weighed in, everything syncs fine.  Basically a lazy way to force a 2.4ghz connection.  I am guessing it just needs 2.4 for setup and then it doesn’t matter after it”s synced.

[dcrendi]

None of these solutions have actually worked for me.  I'm repeatedly getting "No Sync" and it goes back to set up mode.  I've removed it from my profile.  I've turned off the 5G options on my router.  Nothing is working.  I just want to know what I weigh.  

[Catjrehm13]

I just moved. I have new internet and I cannot get my Aria 2 out of setup mode. I've deleted it from my Fitbit account but it's still in setup active mode. I actually would like to sync it up but my phone and it can't find each other. so if I can't sync it up, I'd like to use it as a regular scale and that's not happening either.. 

[TJWhite]

Me too!  So frustrating😠

[rehooker]

I wish this would work for me. I have been begging someone to help me solve the problem I've been having with my scale. I am connected to a wifi network, but I can't move beyond that step. This afternoon, after months of trying to connect, I brought the scale downstairs and put it down directly in front of the internet router, turned off every other Bluetooth device in the room, and I still couldn't get past the internet connection step. And this is supposed to be so easy. That's what all the ads say.

I've restarted devices over and over again. I've been through the set up process so many times that I could do it in my sleep, but nothing changes. I've begged for help, but no one ever responds. What do I need to do to get a response? I got a text message about updating firmware, but it doesn't apply to my device. If that's the problem, please send the right directions for my device, so that I can fix the problem. I'm within days of switching to another company's devices, because I don't know why I'd continue to use devices that don't work.

[Catjrehm13]

I hope they read this and do something. I'm ready to switch as well!