08-02-2023 05:04 - last edited on 08-04-2023 16:52 by LizzyFitbit
08-02-2023 05:04 - last edited on 08-04-2023 16:52 by LizzyFitbit
does anyone at fitbit know what they are doing i have been calling in since sunday July 30 to get help with my Aria Air Scale. and when i do talk to someone. the line i get is sorry i can not help you as i am not trained in the Scales... then why answer the phone when you hit the number for Scales????
Can someone a fit bit reach out to me and help me .!!!!!
worse customer service of any company
Moderator Edit: Clarified subject and updated label
08-02-2023 09:28
08-02-2023 09:28
You could try describing your problem here where there are many experienced users willing to help if they can.
08-02-2023 16:18
08-02-2023 16:18
it's prolly the guest weight problem.
08-02-2023 16:29
08-02-2023 16:29
The aria air will not sink with the app
08-03-2023 06:01
08-03-2023 06:01
The aria syncs over wifi, I thought..
08-03-2023 06:32
08-03-2023 06:32
@squirrelchew wrote:The aria syncs over wifi, I thought..
Aria Air via bluetooth to phone which must be nearby with Fitbit app open.
08-07-2023 16:51
08-07-2023 16:51
Hi there, @nssurfer. @JohnnyRow and @squirrelchew Thanks for stopping by to help our members.
@nssurfer Thanks for the details provided, and the time taken to contact our Support team. I see your point of view as this isn't the type of experience that we want you to have, and I appreciate your feedback as it'll help us to make sure this doesn't happen again.
I went ahead and shared your posts with our team so they can look into your case and provide you with assistance. Please note we have an issue with the Aria Air not being able to connect to the Fitbit app and showing the error "Something went wrong". This has been escalated and I'd recommend subscribing to this thread so you can receive updates.
08-08-2023 04:12
08-08-2023 04:12
08-10-2023 12:21
08-10-2023 12:21
Hi there, @nssurfer.
Thanks for sharing more details, and taking the time to share your thoughts about this situation. Fitbit constantly works to improve our products and services, and the input we receive from our members is a big part of the process. Please know your feedback is truly appreciated.
I checked your information and it seems your case is already being handled by our Support team. They'll continue helping you with this matter, so make sure to reply back and keep an open communication with them.