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I cannot get my Aria air to sync with my app. It's brand new. It's connected but it will not display

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‎12-11-2022 07:25

‎12-11-2022 07:25

Scale won't sync

 

 

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8 REPLIES 8

‎12-14-2022 13:37

‎12-14-2022 13:37

Mine quit syncing on December 11th also. I wonder if Fitbit is having a problem with the Aria scales.

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‎12-15-2022 11:31

‎12-15-2022 11:31

Mine stopped around that time too. I'm looking for help.

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‎01-07-2023 03:12 - edited ‎01-07-2023 03:13

In response to ColaBlue

‎01-07-2023 03:12 - edited ‎01-07-2023 03:13

I´ve been i contact with support so many times regarding this scale and sync issues. I tried to create a "feature request" for the development team to acknowledge this as a serious problem. Feature requests are posted here and is not part of the forum threads. What the administrator did was simply to cancel my feature request and create a new post among all the other similar ones.

 

It seems to me that this scale has serious issues and sometimes works and sometime not. It mostly works for iPhone users but It happens to them as well (I have both Android and iPhone and have tested with mixed results on both). If it´s the scale, bluetooth, android or iphones is hard to tell. The only thing we as users gets are standard answers like "try reset your scale, read this article bla bla bla).

 

Instead of writing in this post. Go here. 

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‎01-07-2023 13:20

In response to Monsterkyckling

‎01-07-2023 13:20

Reply from support January 7th 2023

----

Thanks. We verified that this is a known issue, and we're currently working to resolve this issue and hope to have a fix soon. In the meantime, we recommend keeping your Fitbit device and app up-to-date. Thanks for your patience while we work to get you back on track, and let us know if you have any other questions.

----end quote 

 

Does anyone know for how long this has been an issue? 

 

Hopefully the Dev team will fix this. Let's hope for the best.

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‎01-21-2023 21:17

In response to Monsterkyckling

‎01-21-2023 21:17

I was able to get mine to sync by going through the scale setup process again.

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‎01-22-2023 06:05

‎01-22-2023 06:05

My won't sync either,  brand new. Is there a fix? 

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‎01-22-2023 06:07

In response to gdennis1956

‎01-22-2023 06:07

Me too, that is not something I have time to do every day. Extremely dissatisfied with my purchase. 

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‎01-22-2023 07:51

In response to Mneuzmar

‎01-22-2023 07:51

When I set it up for the first time, it was able to sync.  The next day it stopped syncing. I reset the Aria 2 and set it up again.  It was able to sync.  Then the following day, it stopped syncing.  Please fix this ASAP.  I do not want to have to reset it everyday! 

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