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I could not sync my Aria with a mesh network

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‎04-06-2019 12:39 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎04-06-2019 12:39 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

I just installed a new WiFi network for my house.  It is a mesh network (linksys velop with three nodes).  The aria was working fine on my old network but despite many, many attempts and suggestions from the very helpful fitbit support group syncing failed.  My solution was to set up a second network using my cable modem's network capability (2.5 gHz).  The Aria scale sync'ed immediately and is working fine.  When I reviewed the linksys site, I found another person with a "legacy" type device that would not sync with the mesh network.  He solved his problem in a way similar to mine.  In his case he used an older router to set up a network for the device.

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‎04-08-2019 04:10

‎04-08-2019 04:10

@Davids1 Welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I'm so glad to hear that you manage to get your Aria scale connected to a second network. Thank you for posting the update here and the steps you followed to solve the issue. I'm sure that this will help other users that experience the same issue.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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