I still get a "weak signal" message

[AndyBenj]

  I have only had the aria 2 for about three weeks.  Now I get the error message "weak signal" ! it is right in front of the router!   I have read other threads with this problem and I am asking myself why would I keep this expensive scale if I am already having problems?     Very frustrating.

Moderator edit: format

[JuanJoFitbit]

@AndyBenj it's great to see you in our Fitbit Community! I'm happy to assist you with your Aria 2 since it's displaying a "Weak Signal" message even though it's in front of your router. Thank you for checking out other threads for help.

I would like to know if the error message appears on your Aria 2 itself or your phone.

In the meantime, please restart your scale by taking out the batteries for 15 seconds and put them back in. After this, set up your scale from scratch. Please follow the steps as described in this help article.

Keep me posted on the outcome! 

[AndyBenj]

It may have received the info from the scale but now the info on the desk top is cryptic.
What do I weigh?

I am enclosing three screens from the desk top all of which say a different weight.
I have had the fitbit for years but this scale is disappointing.

Also it is 0930 am and it is recording times that have not happened yet. I only stepped on the scale once this morning and it has recorded 4 different times.

I am about to give up with this scale.

[DramaQueenDiva]

Hi @AndyBenj, could you please send the screenshots in again?  It didn't come through with your message.

[JuanJoFitbit]

@AndyBenj thank you for getting back! I totally understand how frustrating this is for you. However, I would like to follow up and provide a solution.

As my friend @DramaQueenDiva mentioned, please resend the screenshots since they were not added to your post. You can find the steps to add images to your posts in this thread.

Looking forward to your response!

[AndyBenj]

    The problem may have solved itself.  The time problems that were logged were a result of my traveling and the fitbit app not adjusting fast enough.   Maybe that caused some of the problem. However it is working now and I will cross my fingers and give it another week or so

[JuanJoFitbit]

@AndyBenj I'm so glad to hear that your Aria 2 seems to be working properly now. I believe that there was a little glitch in the system but it's awesome to know that the issue got resolved. Thank you for posting the update here.

Please keep monitoring your scale and let me know if you see anything unusual.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[AndyBenj]

Well    That is it. 

    I am returning the scale tomorrow.

  It has for the last two days not been able to send a signal to my router even when it is next to the router.   The screen indication is "weak signal" . Everything in my house works great.  I am now starting to read some of the reviews on the Aria 2 and weak signal and sadly this seems to be a big problem for the scale. 

    Don't get me wrong it is a beautiful scale and I like everything else about it. I don't want to give a scale a chance when I spend $129.00 on it. I don't want to fiddle with it either. I am in a contest at work where we are recording the weights everyday and I have to manually do it. 

      I still love my fitbit and will stick with it as I have for years but your scale misses the mark. I don't want to be frustrated with a new item. People at work are recommending other scales that I am going to look into and I am going to share my story with them as well. 

[Nyaiosh]

I also get this error. I've contacted support and told them I pulled the batteries out and did a reset like they asked and THEY HAD ME DO IT AGAIN. so now i am waiting for a higher up representative to get back to me. If anyone else knows how to resolve this, I'd love to hear it. My scale is right next to my router with no luck. 

[Kramme789]

I followed these steps and it did not resolve the issue.