Is the Aria still be supported?

[CathVTG]

Anyone else been ditched by Customer Service after a long wait when they find out your issue is with Aria Scales? 

Was so excited about the scales but again,  didn't sync properly,  didn't track body fat or BMI, all the reasons I bought it basically.  Now having to return it as FitBit won't respond. So so so bad I'm shocked,  really thought Fitbit was great until this and seeing so many complaints! 

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @CathVTG  which scale did you get? Were you given a case number by customer support?

[HMorigeau]

Yes I live chatted with support. They said they would email me. 

I got an email saying they don't do email support any longer. 

So much rage 

I just want to return it now 

[JuanFitbit]

Hi @Odyssey13 , thank you for your help. I'm always glad to read something from you. 

@HMorigeau  @CathVTG  , a warm welcome to the Community! thank you for your feedback. 

I've forwarded it to the right department and was informed, that you ( @HMorigeau ) received the automatic response when you send an email to Fitbit directly. In order to email our team you need to use the contact site. https://myhelp.fitbit.com/s/support?language=en_US 
Our team is looking into your case and you'll receive an reply soon. 

@CathVTG . our team is looking into your cases and you'll be receiving a reply very soon. 

Thank you for your understanding and patience. 

[chirpybird]

I had exactly the same issue. I have had my fitbit Aria and Wearables for my whole family for the longest time. Now my Fitbit Aria starts acting all crazy never shows me the correct weight of the person. I chatted with the helpdesk and then I get an email we are sorry we cannot help you much. So now what am I supposed to do with this Fitbit Aria? Just trash it and buy a new one ? And why would i buy a new one from you if your customer support is like this? I can just tell you how hugely disappointed I am with Fitbit on this.

[JuanFitbit]

Hi @chirpybird , a warm welcome to the Community! Thank you for your feedback and for sharing your experience. I've forwarded your feedback to the right department. 

Should you have any doubt about your case, you can always reply to the last email from support so that the can go through it with you. 

Keep on stepping.