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Issues configuring an existing Aria on a new network

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‎02-16-2019 12:31 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎02-16-2019 12:31 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

My devices (I-Pad and I-Phone) are not connecting with the aria AF4B88 wifi network during configuration. Did a hard reset and that did not help. Any ideas?

 

 

Moderator edit: format

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4 REPLIES 4

‎02-16-2019 14:29

‎02-16-2019 14:29

You have to explain what you mean by "aria AF4B88 wifi network". I can't even find that with a Google search.

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‎02-16-2019 15:13

In response to SunsetRunner

‎02-16-2019 15:13

It's the wifi connection between the scale and the i-phone or i-pad during the configuration process. At least that's my undrestanding
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‎02-20-2019 19:35

In response to Mac41mcd

‎02-20-2019 19:35

Are you using the App based setup method or the browser based method?

Have you tried both methods?

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‎02-23-2019 06:24

In response to Rich_Laue

‎02-23-2019 06:24

@Mac41mcd Welcome to our Fitbit Community! I'm sorry for the late response and I'm sorry that the reset troubleshoot didn't fix the issue. However, I would like to follow up and would like to know if the issue persists or if your Aria scale could connect to your network.

 

Thank you so much for your help @SunsetRunner @Rich_Laue!

 

See you guys around! Smiley Happy 

JuanJo | Community Moderator

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