Just wanted to say goodbye to FitBit. You have been a great company up to now, and it's a shame your 'service' has brought me to this. My family (and I paid for all of these devices so we will all be leaving) has used 7 of your devices over the last 6 years, we have been loyal customers. I liked your products and usually purchased the top of the line products you offered. No more. Your failure to accept responsibility over a failed product is the end of our relationship.
I promise you, I was the consumer you wanted. Discretionary income, a desire to be fit, and a community of relationships that share my passions. I could have been a living testimonial of your greatness, instead I will now advertise the opposite - and I'm quite persuasive. I don't know what it would have cost you to take care of me and to make good on a defective product, but do I know it was nowhere near what turning your back on me will cost you.
Good luck to you in the future, I hope you are very successful. You'll just have to find that success without me.
