Manual weights "magically" appearing?

[Kmclean520]

I have had my Aria for about six weeks now, and have noticed in the last couple of weeks that "Manual Weight" entries are appearing, when I haven't entered them?

[Gyver]

Completed the task multiple times and issue persists.

addionally, I purchased the Aria 2 because the first one broke.   

Issue still persists 

[tinbucket]

So after something of a monumental effort I finally managed to setup the scales again. To be seen if things improve. I suspect somehow its myfitnesspal reporting back updates.

[JuanJoFitbit]

@Gyver Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@tinbucket I'm so glad to hear that you managed to get your Aria scale connected. Don't hesitate to get back if you see anything unusual and I'll be happy to assist you.

See you guys around! 

[Kometes]

I let the batteries complete run down so much that the scale "forgot" the account and I had to reregister it.  I weighed myself five times to establish my dominance (or whatever) and that all worked fine.  However, less than 24 hours later, about a dozen bogus weights have shown up.

I wonder if my weights are showing up bogusly on someone else's account...

[JuanJoFitbit]

@Kometes Thank you for joining us in this thread! I'm sorry to hear that your Dashboard is also showing random weigh ins. Please try deleting those ghost readings by clicking next to each reading. After this, restart your Aria again by taking out the batteries and put them back in. After this, monitor your Dashboard and see if random weigh ins stop showing.

As an aside note, I would like to know if those readings appear on the Fitbit app and web-based Dashboard also.

Keep me posted! 

[tinbucket]

Well, a week after having removed all manual weights from my timeline (visible in both online dashboard and iOS app), deleted my aria scales and reinstalled them as a different name the manual weights are back. I’m beginning to suspect they’re duplicates sent back from MyFitnessPal as I see similar behaviour with exercise logs. I can perform an exercise and see the Fitbit tracked results duplicated as a myfitnesspal named event. 

[Kometes]

@tinbucket, I removed all permissions for other services to access my fitbit data and the ghost weights still show up.

@JuanJoFitbit, The weights show up as GUEST so they don't show up as my weights, however, they do show up on both the website and app when I look at the scale data itself.  Also, if the ghost weights are near my weight (they are 20lb off now) they do show up as my weights.  I'm not taking the batteries out again, as you can see from my message that I just had to reconfigure it completely, which involves taking out the batteries.  This has been going on for years now, through many resets and battery removals.

[tinbucket]

MyFitnessPal was a theory. I guess an unfounded one judging by your post. 

[JuanJoFitbit]

@tinbucket @Kometes Thank you for getting back guys! I would like to follow up on this case and would like to know if the issue persists or if the random readings are still appearing.

Looking forward to your responses! 

[tinbucket]

Hi, yup they are still as persistent as ever; indeed I've just been awarded my 60kg weight loss badge on the basis of a fictitious weight entry.

i went from 100kg to 46 overnight. both IOS and dashboard. Deleted from IOS it is still visible on the dashboard version however.

Moderator edit: merged reply

[Kometes]

The bogus weights are still showing up regularly.  Six new ones today.

[JuanJoFitbit]

@tinbucket @Kometes Since the issue persists, let me go ahead and forward your cases to our Support team and they'll be happy to follow up and provide a solution. Please keep an eye on your email accounts.

Let me know if you guys have any questions! 

[tinbucket]

If anything the past couple of weeks it’s been getting worse. Originally the entries were fairly close to my actual weight, now it seems to be plucking ridiculous figures from somewhere. Last legitimate weight on scales: 100.6kg

[JuanJoFitbit]

@tinbucket Thank you for providing a screenshot of the ghost readings that are appearing on your Dashboard. I was able to get in touch with our Support team and was told that they reached you via email in order to follow up on this issue. Please let me know if you received their email.

See you around! 

[tinbucket]

Hi, indeed they have. I thought I’d capture the screen shot in case it’s of use. Meanwhile here is the text from their [support] email:

Hi Lee, 

We'll be glad to help you regarding to your inquiry about the random weigh-ins appear on Dashboard. 

We'd like to let you know other members of the Fitbit family contacted us with the same or similar issue, so we reported the issue and we're working on a fix. 

Please note that we will be unable to provide you with an estimated time frame of when the fix will be applied. 

Please let us know if there's anything we may do to assist you in the meantime.

Sincerely,

Merari Y and the Fitbit Team

--

[JuanJoFitbit]

@tinbucket Thank you for sharing this information. I appreciate your time and understanding with this inconvenience. Once a solution is available, we'll make sure to post it public.

Let me know if you have any questions!

[Rescue141x]

Same thing happens to me

[JuanJoFitbit]

@Rescue141x It's great to see you in our Fitbit forums! I'm sorry for the late response. However, I want to follow up on this and would like you to try the workaround that I shared in this post. Also, make sure that your phone has the most recent app version installed.

Keep me posted! 

[tinbucket]

Hi,

I’ve already tried the following:

- deleted iPhone app and reinstalled it. 

- reset aria and reinstalled to my network.

- sure you can delete entries manual or otherwise but not the point. I’ve now a series of trophies based on fictitious weights. 

- tried renaming my router and reinstalling aria as a different device 

- only thing I’ve not tried for obv reasons is changing my user ID.

- installing aria on a different user and being added makes no difference either.  

This and the dodgy heart rates shown on ionic I’m beginning to lose faith. 

Thanks

[JuanJoFitbit]

@tinbucket Thank you so much for taking the time to try the workarounds mentioned in your previous post. Our team is actively working and we expect to have a solution released soon.

I really appreciate your patience with this.