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My Aria 2 won't connect to new WIFI (with new password)

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‎10-11-2021 09:50 - last edited on ‎10-11-2021 10:10 by Fitbit Moderator

‎10-11-2021 09:50 - last edited on ‎10-11-2021 10:10 by Fitbit Moderator

So having difficulties connecting my Aria 2 to our new wifi Wifi with a new password.

 

It sees the network, but it is unable to connect to my device. Other devices are fine.

 

I have tried the following:-

 

  • Reseting Router
  • Trying a wifi extender
  • removing scale and reinstalling scale
  • changed batteries
  • setting up right next to router

What is my next step?

 

Thanks!

 

Moderator Edit: Clarified subject

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‎10-11-2021 10:10

‎10-11-2021 10:10

Welcome to the Fitbit Community, @clegassi.

 

Thanks for the details provided and troubleshooting performed. I recommend you to try the rest of troubleshooting steps from this help article: Why isn't my Fitbit scale working? to complete the change. If that doesn't work, please share more details of what happens when you try to connect to your new WiFi network.

 

Hope this helps!

 

 

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