My Aria 2 won't show my body fat percentage

[Ge0rd1eb0y]

Hi, I have had my aria 2 for a year and since I’ve moved house it now does not show my body fat %. I have changed WiFi networks to the correct one, I have removed the scale and reinstalled, I have ensured the body fat % is switched on in the app, I have stepped on and off the scales 5 x in a row and none of this seems to help.... please someone help me... thanks.

Moderator edit: updated subject for clarity

[ClaireT82]

I’m having the same issue! Only got them a week ago and they showed body fat twice and then stopped! 

Ive done the 5 consecutive, uninstalled and reinstalled, reset them, removed batteries but nothing has worked! 
try to get old if Fitbit and I can’t!!

[Ge0rd1eb0y]

Yeah I’ve tried everything you have too Claire, try tapping on the “effects me too” tab on my post, might speed up the process with Fitbit.... 

[ClaireT82]

The button didn’t work 🙈

I have just got off the phone to Fitbit tho and tried all their trouble shooting which still didn’t work so they are sending me a new set of scales! 

[Ge0rd1eb0y]

That’s great, no one has contacted me yet and I’m living in St Lucia now so
doubt they will send me a set here!

[JuanJoFitbit]

Hi @Ge0rd1eb0y, welcome to our Fitbit Community. I'd like to follow up and help you with your Aria 2 since it's not providing body fat readings. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know if you are stepping on the scale barefoot.

Thank you for your feedback @ClaireT82 and I'm glad to hear that you received a replacement unit.

Looking forward to your response @Ge0rd1eb0y.