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My Aria Air always recognizes me as a "Guest".

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‎12-31-2024 10:02 - last edited on ‎01-09-2025 08:41 by Fitbit Moderator

‎12-31-2024 10:02 - last edited on ‎01-09-2025 08:41 by Fitbit Moderator

We've had an Aria Air for sometime, but always had problems having me as a "guest" user recognised by the scale.  Having just bought a Sense 2 I thought I would try again. 

I have tried the suggestions on a previous thread; sending and accepting the invitation from a PC as opposed to mobile, etc, but still no luck.  After accepting the invitation the Fitbit user screen opens, but the Aria never appears in my app or my account on the PC.

Any help would be much appreciated.

Moderator edit: updated subject for clarity

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1 REPLY 1

‎01-09-2025 08:40

‎01-09-2025 08:40

Hi @Stephen_Salvo Welcome to  the Fitbit Community! It's great to have you here!

Let me help you with your Aria scale that is not properly recognizing your weight.

Have you tried the suggestions of our help article How do I use my Fitbit scale? below the section "Why is my Fitbit scale recognizing me as a guest?".

I hope these tips will do the magic. Happy 2025!

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