05-15-2020 19:32
05-15-2020 19:32
So, I purchased an Aria air about a month ago and I couldn't get it to work. Battery life is fine, I can adjust it between lbs and kg, connect it to WiFi, set it up, but the moment I step on the scale nothing happens. After a moment it just turns off. I'm well under it's weight capacity and definitely not light as a feather. I'm also standing evenly. That first day I was unable to work it I figured I'd just try again another day. Well, today is another day and it still refuses to display or sync my weight. Not sure how to fix this. I've held the batteries out for 10 seconds and reset it multiple times.
08-27-2020 05:23
08-27-2020 05:23
Hi @ShortTyTy, welcome to our Fitbit Community! I'm sorry to hear that your Aria Air is not displaying your weight. By the way, thank you for trying to get this issue resolved before contacting our forums.
Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.
I'll be around if any question arises.