My Aria doesn't turn off

[Ismal]

Coincidentally just after the warranty expires my weight scale starts eating batteries like crazy. It will not shut down when not in use and I have to take the batteries in and out every time. Would not recommend or purchase another product 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Ismal It's great to see new faces in our Fitbit Community. Welcome aboard! I'm sorry to hear that your Aria scale stays on when not in use. I'd like to provide a workaround that has turned out helpful for this type of issues. Please take out the batteries and clean the contacts of your scale with a cotton swab and a little bit of alcohol. This will remove any dust that the contacts may accumulate.

After this, put the batteries back in and see if the issue gets fixed.

Keep me posted on the outcome! 

[Ismal]

Thanks for the tip. I am not really sure how dust can get into this device as the battery compartment is on the bottom and there is a plastic covering that seals the opening. However; I did try your suggestion and it did not resolve this issue. My son did point out that on the bottom right hand corner if you tap it the display flickers on and off which means that there must be a loose connection. He has researched this issue and apparently there are others with the same issue

Sent from my iPad

[JuanJoFitbit]

@Ismal Thank you for trying the workaround mentioned above! Since the issue persists, let me go ahead and forward your case to our Support team so they can follow up and provide a solution for you. You should receive an email from them soon.

Let me know if you have any doubts! 

[eiviiviyj]

Same issue.  Please forward me over to the support team for additional instructions.

[kunkesl]

I have the same issue.  Please help me get in touch with Support as well. 

[Truckingdiesel]

Hi, we’re having the exact same issue and is costing a fortune in batteries. You only have to walk past the scales and they turn on and then won’t switch off until you’ve got on them to weigh yourself. Even the dog sets them off! 

Any suggestions would be appreciated.

[NYTripletMommy]

I'm having the same issues.  When I walk by it or even walk in the room it's on and scanning.  Thought I would like the Aria but I'm not so sure now 😞

[tttapu]

I have the same issue has anybody resolved it.

[Ismal]

Stop sending this post. I threw out the useless piece of equipment years ago

Sent from my iPad

[judyelaine]

I have discovered that my floor is a tad bit uneven. If I can find the even plays on my floor two place said Aria it does not turn on. However I remain with the issue of being unable to connect to my Wi-Fi, so Aria still sucks. Lucking into a different brand.

[DDD2020]

I’m having the same problem with my aria as well. Please send me to the support team to help resolve this issue 

[Pralks]

I’m having the same issue - is there a fix? Please direct me to the support team

[DebbieMcPA]

I'm having the same issue.  Please forward any solution you have found to me also.  Thanks.

[Pralks]

I have not been contacted regarding the issue

Sent from my iPad

[JacyGirl]

I'm having the very same issues and have been for some time. Sure does eat up the batteries. I'd like to request that I be contacted by Support to help resolve the issue. If there isn't a resolution, would Fitbit please so note on this Community Page? Thanks!!!

[HeyDeezle]

I'm having the same issue. My scale will not turn off and it's eating batteries.

[DGKersh1968]

Same issue here.  Looks like there has not been an answer other than the alcohol on a cotton swab.  It's been 2 years since this thread started.  I'm getting frustrated that this keeps happening and we're going through a lot of batteries and there are times when we just ignore it and it dies.  I don't feel like spending more money on batteries.  No answers then from Fitbit?

[felicianocapia]

I am having the same issue. I also cannot connect to my WIF and I have tried everything possible. So disappointing.

[JacyGirl]

Well, I just solved my problem with my Aria not turning off and eating up my batteries. I just bought a new scale---but not an Aria!