My Aria is not connecting to Comcast/Xfinity WiFi system

[val04011]

I can not seem to find a solution that works to connect my scale to Comcast/Xfinity wifi system.  I have tried changing the modem settings and such and all that did was to kill my wifi connection.  Any answers?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@val04011 It's great to see you in our Fitbit Community! I'm sorry to hear about the setup issues you've experienced with your Aria scale. Thank you by the way for troubleshooting this issue before contacting our forums.

It has come to our attention that some users are experiencing issues with syncing/setting up Aria scales with Comcast/Xfinity routers and we are currently reviewing. 

There is a workaround that has helped most users. For this, please follow the instructions below:

• Log into comcast/xfinity account
• Once logged in,  visit https://internet.xfinity.com/more
• Edit wifi settings under "Additional Settings"
• Click on 2.4 frequency edit button.
• Select g/n, hit save.
• When the screen refreshes, click edit again, select b/g/n and hit save. 
• Stand on scale
• Continue with the regular setup process

Thank you for your patience and understanding. Once we have an update available, I'll make sure to share it in the Community.

[Dandrea]

there is no b/g/n

[psdonoso]

I have the same problem, no b/g/n