My Aria is not syncing

[Skat77]

My scale does not seem to be syncing everyday . It picks and chooses the day it wants to sync . It also says I haven't synced since last Saturday but it showing the weight from yesterday.

Moderator edit: updated subject for clarity

[Mom6397]

I have the same problem also! Last day Aria synced was 2/1/18. Now I keep getting the x over the WiFi symbol on the scale. Have tried setup many times. How do we fix this Fitbit?

[DrJ86]

I am a fitbit/aria user just like you so certainly not an expert.  If you see my previous post you'll see how to connect to wifi - your scale doesn't seem to be connected to wifi any longer - which is what happened to me.

[Mom6397]

Still not working. Have tried all suggestions here. Called Comcast and checked settings. Help! 

[DrJ86]

I would call Fitbit if I were you

[JuanJoFitbit]

@Natster86 I would like to follow up and would like to know if the issue persists or if you were able to connect your Aria with your network.

@dsteiny Thanks for participating in our Fitbit Community! I would like to know what is the brand of your router. Also, please make sure that your router uses the protocol 802.11b and runs the frequency 2.4Ghz. If you need help with this information, please contact your Internet service provider so they can help you to check these details. Once you've confirmed those details, try the setup process one more time.

@mberg It's good to see you in the Community! I was able to contact our Support team and was told that your case is being handled. Please let me know the outcome and if you were able to connect your scale with your WiFi.

@Skat77 I contacted our Support department also and told me that they're handling your case via email. Please let me know how it goes and I'll be happy to assist accordingly.

@madmuttz Welcome aboard in our Fitbit Community! I want to follow up and would like you to let me know what is the brand of your router. Also, would like to know if you made changes to your network such as WiFi password, router or network settings.

@Mom6397 I see that you joined our Fitbit Community recently, welcome aboard! Thanks for troubleshooting this issue before getting in touch with the Community. Please try the troubleshooting steps that shared my friend Matthew in this post. These troubleshooting steps are specifically for Comcast routers.

@DrJ86 Thanks a lot for your help and contribution in this thread. I'm pretty sure that the workarounds that you shared will help other users that experience the same issue.

See you later guys! 

[madmuttz]

My router is an Arris router provided by Comcast.

There have been no changes to my network or password.

Syncing was working flawlessly since I bought the Aria and then it just stopped working after 2/1.

[Mom6397]

@JuanJoFitbit I followed all the instructions from Matthew’s post- several times. I also called Comcast to verify my settings. Like so many others Feb 1st was when the problem started. What is causing this issue? I’d like to use the Aria as it is intended and be able to sync my info

[Natster86]

@JuanJoFitbit my scale has been working this week. I removed my scale and reconnected it and it's been working since.

[DrJ86]

After I asked my cable/ISP to change the settings I mentioned earlier, it's synched every day, every weight-in.

[Mom6397]

@JuanJoFitbit I got it to work! After over an hour of following these instructions and still getting the Wi-fi error message, I did some more research. I read to change the  Wifi Mode to g/n only, save changes, THEN CHANGE IT BACK TO b/g/n and be sure to save changes. This was the fix for me! Anyone with  Comcast router having trouble connecting, I suggest trying this. 🙂

[madmuttz]

@JuanJoFitbit I changed the WiFi settings per your instructions in my xfinity app and it synced - for about a week. This morning it was disconnected again.

At least I have a great paperweight at this point.

[JuanJoFitbit]

@Mom6397 @Natster86 @DrJ86 That's great news my friends! It's great to hear that your Aria scales are syncing with your networks now. I appreciate your updates. I'll be around if more assistance is needed.

@madmuttz Thanks for getting back! After you noticed that your scale was disconnected, did it show any error message when it tried to sync your data?

Looking forward to your response! 

[madmuttz]

.@JuanJoFitbit Same X over the wifi symbol.

Switched to WeightGurus's bluetooth scale.

The scale instantly syncs with the phone app and that syncs with the FitBit app.

No wifi worries.

[Padrechuck]

My Aria shows the WiFi name and setup goes OK up through “successful” but then says no sync.

[JuanJoFitbit]

@madmuttz I'm sorry to hear that you decided to get another scale. I really appreciate your feedback since this helps us to keep improving our products and services.

@Padrechuck I noticed that you joined the Fitbit Community recently, welcome aboard! I would like to know if you made changes to your network (router, router settings or WiFi password). Besides "No Sync", do you get any other error message.

See you later my friend! 

[Deobrah]

i get the same X over the Wifi.  did you get a solution?

[madmuttz]

Yeah, I bought a weightguru scale!

I had a solution after doing all kinds of things with my router setup but the connection broke again in less than a week. I just moved on to another brand.

Moderator edit: merged reply

[DrJ86]

The issue was related to the router and WiFi. Essentially, my internet provider Xfinity, turned off the 2.4ghz option so it was running only on 5.0. The scale does not communicate at 5.0 hence the “X” when trying to sync.

I called xfinity and they turned the 2.4 back on and the scale then synced for a couple weeks then went back to the X.

I have since replaced the router with a new one through xfinity - other one was outdated - and the problems with the scale have stopped.

So, it’s not the scale. It was the router and WiFi settings.

DrJ

[JuanJoFitbit]

@Deobrah Thank you for participating in our Fitbit Community! I'm sorry about the "X" sign that is showing on the WiFi icon of your scale. Please let me know the following details that will help me to assist you properly: Have you made changes to your network (WiFi password, router or router settings)? What's the make and model of your router?

@madmuttz I understand your frustration and I appreciate your feedback.

@DrJ86 I'm so glad to hear that the syncing issues have been resolved and your Aria scale is working properly now. Thank you for posting the update here. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

I'll be around if more questions arise!

[Jadson]

Hello,

I'm having trouble synchronizing the Wi-Fi signal. It was all correct, but now it started to fail and the aria always stays in the active setup. I performed all the procedures I found and it did not work ... very frustrated.

Best regards,

Jadson