Need help with setup - WIFI ERR

[CHP1974]

Hi there from Amsterdam!

I have spent quite a few hours on trying to connect my Aria but nothing works. I have followed the setup procedure but I keep getting a WIFI ERR. I have also called my internet provider a few time. My set up seems correct:

- its on 802.11b, mixed mode

- my password is only capital letters

- i even tried to turn off my IP's firewall

- of course I followed all the mentioned procedure, 10 feet away, hard floor, etcetc

but nothing helps!

Anyone any bright ideas?

Such a disappointment, I was really looking forward to using this scale.

Thanks!

[Maksimus]

I had to manually change the setting on my router on the 2.4Ghz to 802.11b.  I was told it was on that mode by service provider but when I checked it was not.  That fixed it for me.  I have Xfinity.

[CHP1974]

Thanks! I logged into the router/ip and the setting is correct as far as I can see. Thanks anyway!

[JuanJoFitbit]

@CHP1974 It's great to have you aboard in our Fitbit Community! Seems odd that your Aria is not connecting with your WiFi. Please take a look at @SunsetRunner's post which has great tips in order to fix the WiFi ERR issue.

@Maksimus Thanks for joining us in this thread and our Fitbit Community! Thanks a lot also for your contribution and help.

Let me know if more questions arise my friends! 

[CHP1974]

Crazy that it had to take soo many hours to set up, but in the end I found help on the community. Switching off 802 protocols was what worked in my case. Finally can start using the Aria!

[JuanJoFitbit]

@CHP1974 I'm so glad to hear that you were able to set up your Aria scale properly. Thanks for keeping the update here.

I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in the Community more often my friend! 

[Tlbm]

hi, where was the 802 protocol?.. my Aira has not synced since 2/9/17 i thought at first it was just running slow but it has now been 2 months and i tried to reset it like it's new and i am getting the wifi err so it doesn't finish that last step.. im so stuck lol

[CHP1974]

Hi there. Too be honest, my brother did the final fix for me. But he told me it was in the router settings. (And I needed to contact my internet provider to get the log-in into the router/IP). Good luck with it!

[JuanJoFitbit]

@Tlbm It's great to see you in our Fitbit Community! If you are getting a "WiFi ERR", as mentioned above, please take a look at @SunsetRunner's post. His post will help you to get this issue resolved since it has helped other users that are experiencing this issue. If you don't know how to change the protocol, I recommend contacting your Internet service provider as my friend @CHP1974 did.

Please let me know how it goes my friend!