05-26-2022
09:59
- last edited on
06-20-2022
18:40
by
LizzyFitbit
05-26-2022
09:59
- last edited on
06-20-2022
18:40
by
LizzyFitbit
Hi,
I bought a Charge 3 in December 2018, replaced by a charge 4 in like 2020/2021.
Everything was fine, data started at the buy time, and upgrading watch to charge 4 was ok.
Then, I bought and synced the 08/28/2021 an Active Era scale (Model BS-06B) (syncs with Google Fit, Fitbit, and Apple Health).
After synchronization, my weight history in Fitbit started at 01/1970 instead of 12/2018 !?
Others measure start dates look like remained fine.
Is this issue already known?
Is there a way to "clean / remove" this invalid date entry ?
Is there something I can do myself?
Can we prevent this to happen again?
To help understand what I see, here are some screenshots.
Showing weight all time :
87.4Kg at 1970 looks like the weight I was when I bought and synced the scale.
For some reason, it was added at a wrong date...
Weight measure limited to 2018-2019 :
Here the oldest weight (before watch buy date) is 74.1 kg, instead of 87.4Kg when zoomed out... ?!
Thanks for your help.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
05-28-2022 05:08
05-28-2022 05:08
Hello @el_teedee and welcome to the Community. I don't think you will ever get an answer why this happened. My only suggestion is to use the delete and edit options to try to make it right.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
05-28-2022 05:08
05-28-2022 05:08
Hello @el_teedee and welcome to the Community. I don't think you will ever get an answer why this happened. My only suggestion is to use the delete and edit options to try to make it right.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
05-28-2022 10:36
05-28-2022 10:36
Yes, this is exactly what I discovered and dit just after posting this question. ^^ (forgot to add it here)
Go in Fitbit mobile app, weight history, scroll down till the very start, then saw I can edit and delete this invalid entry.
Solved. Now history is clear and starting in 2019!
Thx