RESOLVED: Aria Air won't sync

[MatthewFitbit]

Update 11/8/2019: Hi everyone - this issue has now been resolved. Thanks again for your reports and patience. 

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Hello Aria Air customers - we are aware of an issue that is currently preventing your Aria Air from syncing properly. If you set up Aria Air after 10/28, you will not be able to sync until this issue is resolved. 

We apologize for the inconvenience, and are working to resolve this as quickly as possible. We will update this thread as soon as we have more details on this fix, and appreciate your patience in the meantime.

[SunsetRunner]

Im going to hang on
FitBit have to make this work to avoid serious damage to the brand now
It cant be that hard .......
WW

Sent from my iPhone

Moderator edit: personal info removed

[19joe66]

I’ve just spent £49,99 on a set of scales , that will not sync and yes I’ve tried all the resets . The Fitbit aria air are utterly useless... has anyone got theirs to sync ??? 

[JuanFitbit]

Hi everyone! Nice to see you all back! Thank you for your comments and posts! We just released the Android and iOS app V3.9.1.

Please check that you app is up to date. You can verify the version of the app installed under Profile picture>Help. As the title you'll see the version installed. 

After the update is always recommendable to restart your mobile device. 

Afterwards please proceed with the steps on this post. 

Let me know how it goes!

[loggamatt]

Obviously, this wasn't going to work (most people have automatic app updating turned on, so if a new version is released it will update right away), but just for thoroughness I checked my app version. It is V3.9.1 and the scale still does not work.

[SunsetRunner]

Same here It updated yesterday
I even updated the firmware on the scale last week to latest version & made no difference

Sent from my iPhone

Moderator edit: personal info removed

[MrCharlie]

Wow.

I came to get my problem fixed, find that everyone else is having the same problem and a moderator blaming the users.

The scale doesn't work. It's a piece of crap.

Seems everyone here and I just got swindled.

Live and learn... maybe Google will have better luck with Fitbit 

[19joe66]

There would appear to be thousands out there with the same problem 

Sent from Yahoo Mail for iPhone

[19joe66]

Real conman stuff , feel like I’ve been robbed 

[SteveHaynes67]

Hi Juan, my Samsung did actually get one step further with the binding and the app accepted it but unfortunately still not syncing after all the resets known to man! Mind you, I do commend Fitbit on their tack ticks as I must of lost nearly a kilo stepping on n off this expensive piece of glass 😉

Steve.

[Pras72]

Make that 2 just got off the phone to help desk who couldn’t help.

[SMAZZ]

How’d it go? It didn’t! I don’t understand how you don’t have a fix for this. Did anyone even try this thing out before you started to sell it? You have a LOT of unhappy people who will be spreading the word that the Aria Air doesn’t work and you are trying to fake your way through “fixing” the problem!

[BryanVale]

Really disappointed with the brand.

I was following at least twice per week for the release date since it was announced. 

Today I finally got it just to realize the company released an unfinished product.

I just wasted 2 hours of my day trying to get it sync and 1 more hour reading all the posts in this thread just to confirm that Fitbit didn't care to let their users down.

If by tomorrow there isn't a real fix to the problem, I'll return the scale.

[KLSeattle]

@JuanFitbit Now have Android FitBit app ver 3.9.1, no change in symptoms:

1. Aria Air adds to the FitBit app. Bluetooth symbol is lit on the scale.
2. The scale registers the weight, the "lb" symbol flashes then stays solid.
3. The weight is not pushed to the app.
4. The scale auto shuts off the display.
5. Step on the scale to turn it on, the Bluetooth symbol is off (and of course weight is never pushed to the app).

[arovik]

oh, come on. This version has been out since monday, and we have of course tried this too. Please have this fixed! Have a talk with your engineers. Don't just suppose every new version will fix it!

[19joe66]

It’s an outright con trick . Role on the google take over 


Sent from Yahoo Mail for iPhone

[Mostakim]

I have the exact same prob. Did you get it fixed? 

[adamh]

Seriously @JuanFitbit ??? 3.9.1 on iOS is the same version I was using when troubleshooting with support last weekend. NOT a new version, NOT gonna help anyone!! I checked this morning just in case your version number was a typo, but no app updates. 

EDIT: Here is the changelog. As you will see there is NO app update for iOS since Oct 30 (3.9.1 is a week old on iOS), however there was an update on Nov 4th for Android which does not mention a fix for Aria. https://help.fitbit.com/articles/en_US/Help_article/2025

[SMAZZ]

Nope

Sent from my iPhone

[Leo4go]

Dear Juan,

Thank you for keeping us updated.

As everyone else (a lot of unhappy people!) I have the same problem.

Can we have a clear deadline for it to be properly fixed ?

I really want to make it work as a Fitbit lover !

Please be transparent and honest and let us know if it will be fixed or not and when.

Thank you.

[Hypnotoad]

Has anyone tried the reset button on the back of the scale?  It's kind of tricky but you have to hold down the button for like 5 seconds and it will say "OTA", and then hold it down for another 5 seconds and it will say "RST".  I had my setup progress get stuck and I finally tried the reset sequence and was able to start over and it worked.

Also I had to stand on the scale to keep the display lit up long enough for my phone to find it and complete the setup.