RESOLVED: Aria Air won't sync

[MatthewFitbit]

Update 11/8/2019: Hi everyone - this issue has now been resolved. Thanks again for your reports and patience. 

---

Hello Aria Air customers - we are aware of an issue that is currently preventing your Aria Air from syncing properly. If you set up Aria Air after 10/28, you will not be able to sync until this issue is resolved. 

We apologize for the inconvenience, and are working to resolve this as quickly as possible. We will update this thread as soon as we have more details on this fix, and appreciate your patience in the meantime.

[loggamatt]

It ain’t the setup that’s the problem.

Stand on it. Ok, has it logged the weight in your Fitbit app? Thought not. That’s what we’re all complaining about.

[lindypops6]

After OTA it goes to CLR. Then it still doesn't transfer the weight to the app. You must be the only one that gets RST as the troubleshooting doesn't even mention it!

[Hypnotoad]

Sorry I meant CLR, I misremembered it as RST.

So after CLR were you able to re-setup the scale?

[OrangeCounty]

I was wondering the same thing.  If this thing worked for anyone, they are in the far minority.

[Mokosh]

It doesn’t allow for syncing

[OrangeCounty]

Best answer here.  But unfortunately for me, I trusted Fitbit too much and threw away the packaging.  I doubt I can return now.

[OrangeCounty]

Exactly!

[OrangeCounty]

Exactly what happened to me.

[OrangeCounty]

I can confirm this does not fix the issue for Android either.

[SMAZZ]

Nope

Sent from my iPhone

[lindypops6]

Er no. That's why I'm here. 

[Jurassic_Mars]

Received my Aria Air today and so glad I found this thread. I am having the same syncing problems as everyone else and yes I have tried ALL the troubleshooting steps. Reading all the replies, this is a known issue and they basically shipped a faulty product. Not only that but the company won't pay for return shipping. At this point I'm wondering, did anyone receive an Aria Air that DOES WORK???

[loggamatt]

I just downloaded a BLE scanner app (called BLE scanner on iPhone) which shows the Bluetooth on the scale is switching on when you stand on it. So it’s probably a software problem rather than hardware. Assuming the BLE scanner shows the same for the rest of you?

I wonder if it’s a phone specific thing, or if it’s happening for different phones? I have an iPhone X running iOS 13.1.3 and the latest version of the Fitbit app.

[lindypops6]

i have found the bluetooth symbol sometimes shows on the scales when.I have tried re setting it up, but mainly it doesn't. Sometimes it shows in my list on bluetooth but when you try and connect from there it says it can't  be paired. 

[Scott1509]

Having followed your instructions COUNTLESS times and confirming my phone is compatible (Galaxy S10) making sure I have updated the app, made sure bluetooth was on, ensured I didn't have battery power saving on, I finally thought I was getting somewhere. Should've known better really. The scales are not fit for purpose if your software isn't good enough to run it. 

You also advise people to check the troubleshooting information for my scales won't connect, but, that information refers exclusively to the Aria 2 scales, which I also recently returned after a great deal of argument with Fitbit. 

I'm struggling to get past the fact that you have actually rolled out a new product to great fanfare knowing full well you have issues with it. 

Are you going to be offering customers compensation? 

How long will you be allowing for this matter to be fixed before you refuse to take the product back? 

Are you going to extend the warranty to coincide with the date you actually get the software working? 

So many questions that Fitbit don't have the answers to. 

Finally as this item was bought in the UK, I am covered by EU consumer law and will not hesitate to go through the courts if you continue with this disgusting treatment of loyal customers. 

You're charging premium prices for substandard products and clearly have no respect for customers at all. 

Very poor indeed. 

[Jurassic_Mars]

By the way, for anyone looking to return it, speak (or chat) with customer support and insist on a free return label. They will try to weasel out of it, but you must insist and say that you know of other users who have received a free return label (and there have been in this very thread), they will reluctantly do it. Be polite to the customer support, it's not their fault.

[SunsetRunner]

Totally agree !
Worse than poor now
Lot of angry customers out here
Buyers must be regretting the decision to purchase FitBit
WW

Sent from my iPhone

Moderator edit: personal info removed

[AndyRueDrew]

Yeah, I mean it seems like any decent computer engineer could solve this issue quickly. It syncs with the app to register it. So the hardware is transmitting. If this was open software it would be fixed in like hours. 

SO confused about what the issue is! 

Talk to us Fitbit! What is the forking issue?!

[Rubyfish14]

did everything multiple times. Still not working

[AMejia1976]

ADMIT THERE IS A PROBLEM WITH THE **ahem** ARIA AIR. 8 PAGES OF CUSTOMERS HAVING ISSUES AND NOT A **ahem** ADMISSION OF THERE BEEN A PROBLEM