RESOLVED: Aria Air won't sync

[MatthewFitbit]

Update 11/8/2019: Hi everyone - this issue has now been resolved. Thanks again for your reports and patience. 

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Hello Aria Air customers - we are aware of an issue that is currently preventing your Aria Air from syncing properly. If you set up Aria Air after 10/28, you will not be able to sync until this issue is resolved. 

We apologize for the inconvenience, and are working to resolve this as quickly as possible. We will update this thread as soon as we have more details on this fix, and appreciate your patience in the meantime.

[SpiTony]

Juan,  I don't see one response that anyone got it to work.   You would think if it worked for anyone,  they would be on here telling us what to try.   Everyone is having the same issue.  

[jm-]

1.stop selling the defective aria air, its a lemon. Can’t believe your still selling it !

2. world wide company recall of aria air

3. send us pre paid postage return slips

4. refund all purchase money

5. press release apology. 

[SMAZZ]

Perfect!

Sent from my iPhone

[lindypops6]

Got an update for fitbit app dated 1st November  but it still does not work. 

[Chrisrusd]

I have spoken with Fitbit and they are aware there is a problem which was addressed few days ago and the company are working to resolve this 

[friskymav]

Same problem installed the aria air update noticed had to hold button for Bluetooth to stay connected during update or failed

but still no sync

[SpiTony]

This 5 step plan makes too much sense for a company to actually follow
through and do it.

[MASmith1984]

I’m assuming no one has been able to connect their scales? It’s driving me insane. How long are people giving Fitbit to fix the problem before they return their scales for a refund? 

[MatthewFitbit]

Hello Aria Air customers - we are aware of an issue that is currently preventing your Aria Air from syncing properly. We apologize for the inconvenience, and are working to resolve this as quickly as possible. We will update this thread as soon as we have more details on this fix, and appreciate your patience in the meantime.

[williamredpath]

everything seems back to normal 

[SpiTony]

Thank you for acknowledging it.  Any idea on how long an update may take?  are we talking days or weeks, or months.  i bought this as a birthday gift for my wife and spent 3 hours trying to get it to sync last night.   wondering if i should just return it, the birthday is on Nov 23rd.  dont want to give it to her if it doesnt even work right.  we both love our fit bits and thought this would be a great edition.

Moderator edit: format

[friskymav]

And in the mean time, wish could get this up front!  

Don’t bother with the “busy work” steps posted to resolve until FitBit declares a fix!  And that by performing the steps it will be resolved!

[loggamatt]

When it's fixed we can devote time to addressing the real issues like speculating how long the guy who bought his wife scales for her birthday will survive after the present is unwrapped! 🤣

(sorry dude, couldn't resist!)

[KateFitbit]

@SpiTony I'm sorry for the hassle, I understand how frustrating this is. We are hoping to have a fix soon. I'll update this thread tomorrow or sooner on the progress. 

[Kaczar]

I already returned mine!!! 

[Hypnotoad]

Mine is working now.  A little too well, I think I gained a couple pounds while this was getting fixed 🙂

[Joshua_C]

Any update on when this will be fixed or should I just return the scale?

[KateFitbit]

@Joshua_C a fix should be becoming. I'll have an update tomorrow. 

[Chrisrusd]

Mine all fixed 

[arovik]

What did you do?