Mine works fine starting last night (1/7) and it syncs with the check mark message, no more "NO SYNC" message, so it's working fine now. Glad this is resolved. I agree Fitbit customer support has to improve their process. People calling in yesterday to report the issue and Fitbit call reps were completely unaware this was affecting hundreds of users (potentially millions). For some they immediately said the Aria is out of warranty and if it doesn't work you should buy a new scale. That wouldn't have made a difference with yesterday's issues. Some actually went through the typical sync trouble shooting tips, which is logical given how poorly designed the setup of the aria is and how finicky it is to connect with old 802.11b hardware.
In short, when there is an issue like yesterday that was from the sounds of it a global issue impacting all Aria scale users, and thousands of people were calling in about this issue, posting on Fitbit's Twitter and posting on community forum, there should have been some alert that let the reps know there is a trending issue and so they could tell people (we are aware of an apparently widespread issue and are researching it at the moment).
Unfortunately that is the reason why I've stopped even bothering to call Fitbit support on the phone, many times it's a complete waste of time. I get much better results working through the community forum here. I imagine others have reached the same conclusion. When people don't bother to call support when they have issues because support is no help then it's obvious Fitbit needs to improve their help desk model to give their reps the coaching and tools to be more effective and helpful.
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