Remove Aria from Devices Connected to Fitbit in App

[KarenPz]

My Aria scale died over a year ago, but it still shows as a device connected to Fitbit in the App.  The last synced date is Jan 7, 2024.  I tap on the Aria, but there is no option to remove the device.  How do I get rid of this?

Thanks! 

[JohnnyRow]

When you see it on the "connected to fitbit" page, tap on it there to go to its page. There you will see trash can at upper right.

[KarenPz]

Thank you JohnnyRow - but there is no trashcan on the Aria page. I've attached a screenshot of the Aria page that I accessed from the Connected to Fitbit page on my iphone.  Any other ideas? 🙂

 

[JohnnyRow]

Sorry, I'm on Android. I remember someone telling me it was different on iOS.  I was hoping it was just a different symbol than a trashcan, but I guess it's more of a difference than that.  Sorry but I'm no more help on this.

[KarenPz]

No worries - appreciate you trying to help 😁

Just an FYI - if I access my Sense device in Connected to FitBit, there’s a list of features & help. One is System & if I go into that, there is a ‘Disconnect Device’ button. Unfortunately nothing like that for the Aria. 🙁

[LZeeW]

@KarenPz   There should be an additional box below Aria 101 Guide that says Remove Scale in red in iOS.  I don't know why it's missing.  I don't own an Aria.  I have an Aria 2.  That box is on my Aria 2 app page.

You can try deleting, then reinstalling the Fitbit app to see if it helps.  I'm not sure that Support will have other suggestions, but you can try.

[LizzyFitbit]

Hi there, @KarenPz. @JohnnyRow and @LZeeW Thank you for always helping our members.

@KarenPz I appreciate you for sharing screenshots, the additional information and the steps you've already tried. This is weird as I do have the option to remove a scale on my iPhone. If you haven't done so, please try @LZeeW's suggestions about uninstalling and reinstalling the Fitbit app. Then reboot your phone, and check if the option to delete your scale appears this time.

[KarenPz]

Thank you @LZeeW  and  @LizzyFitbit   - I've tried uninstalling & reinstalling the FitBit app twice and re-installing,  and then restarted my phone.  I've also upgraded from a iPhone 14 to an iPhone 16 during this.  And no change - the Aria page in my Connected Devices page, still shows the same as the screenshot provided on July 7th.  Still no option to remove / delete the Aria scale 😞