Replaced my old Aria scale with an Aria Air. Will not accept wife as another user

[SteveColeman]

The initial setup for myself was quick and easy,  however, even though I have invited my wife and she has accepted.  She shows up on my FitBit app under "People Using This Scale" and the scale shows up as one of her connected devices.

When she steps on the scale with her app open, a popup states"Set up Aria Air? Your weight can't sync to this FitBit account. The scale has been reset, or it wasn't set up properly.  Set it up again?" I have clicked on the Later button and the Now button. The Now button tells me that this scale is associated with a different account (which would be mine)

Anyone have any suggestions?  I would sure appreciate some help!

[Snelson78]

I was just coming online to look at option to deal with the same issue. 

Have also completed a reset of the Aria air scales and still get the same issue. If there is anyone who can shed some light on this it would be appreciated 

[SteveColeman]

I have deleted the scale from my Fitbit account twice and done a factory
reset on the scale itself still unable to add my wife as another user.
I’m surprised how easy it is to do the initial set up. It’s a piece of
cake, but getting the second user has proved difficult.

Thanks,
Steve

Sent from my iPhone, please excuse my brevity.

[Snelson78]

I have called Fitbit today and they have said they will get back to me still doing it after removing app and reinstalling still had no effect

Also have seen a number of users over the past couple of years in the community but none appear to have the answer that I can see. 

If/when they get back to me will let you know.

Should you decide to contact them yourself, message me and I can send you my case number as well. 

[SteveColeman]

Thanks for contacting FitBit on this matter. To have rebooted the app,
deleted/re-installed the app, reset and restored to factory settings and
still unable to add wife.

Thanks,
Steve

Sent from my iPhone, please excuse my brevity.