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Samsung S9+ needs a restart every time before syncing Aria Air?

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‎01-24-2021 09:43

‎01-24-2021 09:43

I have no problem with my Sense syncing, just my Aria Air. I have to restart my phone, which wastes time, then the Aria Air syncs right away when I open the app and step on the scale. Annoying. I'd like to know if this is a problem with my phone, settings (I do know to have FitBit app open), or Aria Air.

I've already tried all the trouble shooting suggestions.

Also a suggestion/plea: why is there no "sync now" button in the app to sync the scale? It just has the "step on scale to sync it" feature and I'd think a back up plan would help me solve my problem. 

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3 REPLIES 3

‎01-30-2021 20:37

‎01-30-2021 20:37

This is a problem I have too.  I recently upgraded my phone (S9+) to a S21+ in hopes that this issue would go away.

I was wondering if anyone else had this problem as well.

 

I have the latest version of the App and my scale is updated as well, so I don't understand what is causing the problem to go away after I restart my phone.

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‎01-31-2021 11:30

In response to Sammi903

‎01-31-2021 11:30

I considering upgrading my phone to the 21+ as well (for a few reasons) so please update me on whether this seems to fix your problem! For the last two days it worked fine, then today I had to restart again.
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‎01-31-2021 11:56

In response to GottaLuvMabel

‎01-31-2021 11:56

I chatted with Tech Support and they had me do a few things and that seemed to work for me.  Try contacting their live chat and see if that fixes your issue.

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