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Scale apparently not broadcasting ARIA network signal to connect to for setup

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‎03-30-2019 09:18 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎03-30-2019 09:18 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

Just took this out of the box.

 

I've taken the battery out multiple times (10, 15 , 20, 30 seconds). It shows a smiley face then gives the WWW address for setup. Went though that a few times - but can't see any "aria network" on any of our laptops or cell phones.

 

Am I doing something wrong?

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‎03-30-2019 10:54

‎03-30-2019 10:54

Hello @callac and welcome to the Help forums.  It's been a while since I set up my scale.  Your Aria 2 doesn't broadcast a network signal.  It looks for your home wi-fi network.  You enter your home wi-fi name and password in the app screen during set up.

 

Here is a link to Fitbit's Youtube video that shows you how to set up your Aria 2.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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3 REPLIES 3

‎03-30-2019 10:54

‎03-30-2019 10:54

Hello @callac and welcome to the Help forums.  It's been a while since I set up my scale.  Your Aria 2 doesn't broadcast a network signal.  It looks for your home wi-fi network.  You enter your home wi-fi name and password in the app screen during set up.

 

Here is a link to Fitbit's Youtube video that shows you how to set up your Aria 2.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-31-2019 14:18

In response to LZeeW

‎03-31-2019 14:18

Thanks for the tip!

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‎04-01-2019 05:46

In response to callac

‎04-01-2019 05:46

@callac Welcome to our Fitbit Community! I'm sorry about the setup difficulties you've experienced with your Aria 2.

 

I would like to follow up and would like to know if you managed to get your scale set up after following the great advice that shared my friend @LZeeW.

 

In the meantime, you can also follow the setup instructions in this help article.

 

See you later! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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