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Trying to connect Aria 2 to guest WiFi

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‎04-04-2019 18:41 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎04-04-2019 18:41 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

I have a Ubiquiti wifi controller and APs.  I'm trying to put all IOT devices on a guest network that's segregated from my home network.  Others devices are fine with this, but I just can't get the Aria 2 to connect to the guest wifi.  I even gave it an exception to allow it to broadcast.

 

Can anybody tell me what specific network tests the Aria 2 performs to determine if it has good connectivity?  It's not as simple as being able to get out to the Internet because that part works for every other device on the guest network.

 

 

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‎04-06-2019 04:43

‎04-06-2019 04:43

@chown Welcome to our Fitbit Community! I'm sorry about the setup issues you've experienced with your Aria 2.

 

I would like to follow up and would like to know if the issue persists or if you managed to get your Aria 2 connected. 

 

In the meantime, make sure that your router runs the protocol 802.11b or mixed mode (b,g,n). Also, the bandwidth needs to be 2.4GHz. If these settings are correct, let me know and I'll be happy to follow up.

 

Looking forward to your response! 😀

 

JuanJo | Community Moderator

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