Unable to connect Aria scale

[KingsGirlAPB]

Hi Guys. I have a beaut for you. I understand this is for Charge 2
forum... but I had to share with you an arrogant reply I received from
Fitbit tech support. I recently moved and when I did, my Aria scale
couldn't find the router. I did everything I knew to do and nada. So as
a last resort, I called the fitbit help line. Are you ready for this... I
was told...to contact my ISP and change my router name and passcode because FitBit cant handle any characters other than numbers or letters.

Moderator edit: Word choice and format

[RicardoFitbit]

Hi @KingsGirlAPB it's nice to see you again, thanks for your post.

Thank you for taking the time to share your thoughts and personal experience with us. Since our Customer Support team is already providing you assistance with your Aria scale, my best advise will be to contact them back if you have any additional questions about the outcome of your case.

By the way, I've moved your post to the Aria board. See you around. 

[KingsGirlAPB]

Hi Ricardo. Thanks for moving it to the Aria board, but you are incorrect
about being helped by fitbit support. I hung up after that suggestion
because clearly the person couldn't help me. Imagine if the 25 apps on my
phone told me the only way for them to work, would be to have my ISP change
their protocols to match their specific app. Do you not see the arrogance
in that? Unless they can provide true service for the product, I will not
waste my time energy or money on FitBit. Eventually your bottom line will
feel the pain and you will address the code.

[JuanJoFitbit]

@KingsGirlAPB I'm sorry for the late response. I totally understand how frustrating this is for you I appreciate your feedback and comments since this helps us to keep improving.