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Unable to set up Aria 2 on iOS 3.25

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‎07-13-2020 17:26

‎07-13-2020 17:26

 

Our team is currently aware of an issue affecting Aria 2 current users trying to set up with a new Wiifi on iOS 3.25. Doing so will result in an app crash. We expect to have it resolved soon. 


As a workaround, you can remove Aria 2 from your account and set up again. 

 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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Accepted Solutions

‎08-28-2020 13:09

In response to Iona1996

‎08-28-2020 13:09

This issue has been resolved with app version 3.26. Please update your app if you are having difficulties. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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6 REPLIES 6

‎07-28-2020 23:03

‎07-28-2020 23:03

Can someone of Fitbit please get in touch with me? I am trying to reach out. My patience is running out entirely, it is a very user unfriendly experience! Absolutely unable to set Aria Scale up. Please get back to me today or I will return the whole lot.

Best Answer

‎08-01-2020 12:27

‎08-01-2020 12:27

My Aria stopped working in December.  I don’t believe it’s being worked on at all. How can I get a refund?  

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‎08-08-2020 10:47

‎08-08-2020 10:47

even removing it and setting it up again is not working for me, still not connecting to WiFi, has been a problem for me now for over two weeks

Best Answer

‎08-28-2020 13:09

In response to Iona1996

‎08-28-2020 13:09

This issue has been resolved with app version 3.26. Please update your app if you are having difficulties. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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0 Votes

‎08-28-2020 14:28

In response to KateFitbit

‎08-28-2020 14:28

I updated to 3.26 a month ago and there has been three more updates since then. Now using 3.28. Getting ERR during setup.  I already bought a different scale. Not an Aria... since I hadn’t been able to do anything with it for nine months 

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‎08-29-2020 17:08

In response to KateFitbit

‎08-29-2020 17:08

It’s ARIA NOT ARIA 2. so now what???????
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