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Why does my Aria not find my WiFi network?

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‎10-17-2020 21:35 - last edited on ‎04-13-2021 07:05 by Fitbit Moderator

‎10-17-2020 21:35 - last edited on ‎04-13-2021 07:05 by Fitbit Moderator

I have changed my wifi router and now want to connect my aria to the new wifi network.  I have gone through all the steps with no issues but my wifi network does not show up as one that can be connected to.  When I try to join it, I get an error message that the net work cannot be found.  Can you help me reconnect?

 

 

Moderator edit: merged reply

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2 REPLIES 2

‎10-25-2020 08:32

‎10-25-2020 08:32

The Fitbit Aria connects directly to your home’s wireless network and supports the
following network configurations:
 Wireless 802.11b standard
 WEP / WPA / WPA2 personal security
 Automatic (DHCP) IP setup (static IP configuration not supported)
Aria requires an 802.11b-compatible network to connect and sync your scale data to
your Fitbit dashboard.

 

If your new router does not support these configurations it will not connect. Some new routers either still support the 802.11b standard automatically or will allow you to either reconfigure them or set up a guest account using that standard.

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‎10-28-2020 08:31

In response to SunsetRunner

‎10-28-2020 08:31

What are the steps??  I can’t figure out HOW to change the WiFi on my scale!  I took a battery and put it back. The scale then said to step on it to change the WiFi, which I did. And now it says Setup Active.  Now what??  There is no option in the app to change the WiFi. I’m stumped. 

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