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Why is the Aria Air still being sold?

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‎09-21-2023 12:04

‎09-21-2023 12:04

I had the original Aria scale for over 10 years now when it finally stopped working.  I figured I may as well stay in the fitbit ecosystem so I bought the Aria Air from amazon and got it today.   

After going through the setup process for my wife's iphone I got the previously unknown-to-me-but-well-known "Something went wrong".   I'm not even going to try and resolve it based on the huge thread posted here on that same topic.

What boggles my mind is why this product is still being sold if it's a well known problem.  It's been a problem for at least a couple months from that other thread.

Just packed it up and will send back to amazon.  I really don't want to wait for fitbit to release a fix, as it doesn't seem like it's a priority.  😞  

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9 REPLIES 9

‎09-21-2023 12:43

‎09-21-2023 12:43

Aria Air is completely different from the original Aria scale.  The original Aria and the Aria 2 connected via wi-fi, plus measured body fat.

The less expensive Aria Air does not measure body fat; it also connects only via bluetooth to phone app, requiring phone be nearby with fitbit app open.

But this bypasses one of the problems of the original Aria scale's wifi connection that had problems when the home's wifi network got upgraded.

BTW Fitbit does seem to getting out of the scale business; there are several other brands of smart scales that claim to sync to Fitbit and offer more information at probably lower prices, that you probably noted on Amazon.  You can find suggestions and advice on the Manage Weight board here.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-22-2023 05:05

In response to JohnnyRow

‎09-22-2023 05:05

"there are several other brands of smart scales that claim to sync to Fitbit and offer more information at probably lower prices, that you probably noted on Amazon"

Yeah, I just ordered one yesterday and should have it tomorrow.  It's a bit more of a nuisance to have to have another company's app installed and account created, and then open it before stepping on the scale.  It should sync with fitbit so my data still appears in one location with my steps, heart rate, sleep, etc ... but it's certainly not seamless.

 

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0 Votes

‎09-22-2023 05:27

In response to chilehead

‎09-22-2023 05:27

Haven't tried any others, but figured wouldn't need their app if synced directly to Fitbit but could be wrong on that.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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0 Votes

‎09-22-2023 05:41

In response to JohnnyRow

‎09-22-2023 05:41

My understanding from watching and reading reviews, which could be wrong, is that you tell the 3rd party app to sync with Fitbit. So you weigh yourself, data goes to the third party app, then syncs with Fitbit servers.

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0 Votes

‎09-25-2023 06:05

In response to chilehead

‎09-25-2023 06:05

I did buy another brand and it immediately worked with both my android and Fitbit. No "something went wrong" errors.

If I don't have the app open when I weigh myself it will save the measurements until the next time I open the app, then the app and scale sync and my data is then pushed to Fitbit so it shows in the Fitbit app.

It was a little cheaper than the Aria and has many more measurements, though I question whether the others are useful.

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‎09-25-2023 07:46 - edited ‎09-25-2023 07:47

In response to chilehead

‎09-25-2023 07:46 - edited ‎09-25-2023 07:47

Thanks for letting me know. Good to hear.  Which one did you get, if don't mind saying? I also wonder how much data they can really get - whether some info is actually somehow duplicate presented differently, but I'm not one to really know.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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0 Votes

‎09-25-2023 08:13

In response to JohnnyRow

‎09-25-2023 08:13

I got the Wyze Scale X.  It was about $10 less than the Aria Air.  The best thing about it is that it actually works.  I don't really care about the features other than the ability to sync with Fitbit so my steps, HR and weight are all in the same place.

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‎10-03-2023 05:21

In response to JohnnyRow

‎10-03-2023 05:21

If it's sold as able to do something and it doesn't, why are they selling it? 

This is fraud, plain and simple.

Google, don't be evil.

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‎10-24-2023 07:25

‎10-24-2023 07:25

I'd go back a step and ask "how did this product get approved for sale" or "how was it ever sold"?  When you look at how this scale is supposed to work, it is mind boggling to think it ever made it to the market.  Ignoring that it doesn't work, ask yourself, what if it did work?  As far as I can tell, you would have to follow this sequence to get this scale to work properly:

1) Take phone to bathroom, or location where scale is.
2) Unlock Phone
3) Open Fitbit app
4) Open Weight dashboard
5) Step on scale
6) Check that new daily weight reading is shown in pop up window, if not repeat step 3-5
7) Tap save on daily weight reading
😎 If your phone is not nearby when daily weigh-in occurs, has a low battery, or any other connectivity issue, then you don't get a reading for that day.

The product is so complicated to use that it literally is easier to just read your weight off any scale and type into the Fitbit app.  I still have an ARIA 2 that I was hoping to replace with the ARIA Air - that product worked great and really did track your weight without any additional steps.  So disappointed by this product and the failure that is the Fitbit community - pretty sure these forums are only here to divert issues away so Fitbit doesn't have to fix them.

 

Best Answer