Wi-Fi "ERR" message

[REK1]

Err message when trying to join Wi-Fi, I have two scales with same result.any suggestions.

Moderator edit: format

[JuanJoFitbit]

@REK1 It's great to see you in our Fitbit Community! I'm sorry to hear about the "ERR" message that your Aria shows when trying to connect to your network. I would like to know a couple of details that will help me to determine the cause of the issue: Have you made changes to your network (router, router settings or WiFi password)? What's the make and model of your router?

Looking forward to your response! 

[REK1]

Thank u in advance for your suggestions. I did relocate and both scales were functioning well prior. I now have an xfinity dual band Wi-Fi router model:TG1682G made by Arris

all help us highly appreciated

[JuanJoFitbit]

@REK1 Thank you for getting back! Since you mentioned that you have an Xfinity router, here is a workaround that has helped most users. For this, follow the instructions below:

• Log into comcast/xfinity account
• Once logged in,  visit https://internet.xfinity.com/more
• Edit wifi settings under "Additional Settings"
• Click on 2.4 frequency edit button.
• Select g/n, hit save.
• When the screen refreshes, click edit again, select b/g/n and hit save. 
• Stand on scale
• Continue with the regular setup process

Keep me posted on the outcome! 

[Redbeastmage]

I'm having the exact same issue, and the same comcast host. When I go to the site you linked, there is no additional settings to click, nor a 2.4 frequency edit button. In the network tab, there is the 2.4 frequency, but no option to edit the g/n settings, looked under advanced too. 

[REK1]

I looked for a long time and also could not find a wifi edit button.

I contactacted Xfinity store and they said the freq should automatically change over to accomodate the devices.

[Sulymi]

I followed the directions, and finally I was able to sync my Aria. Thank you!

[JuanJoFitbit]

@Sulymi Welcome to our Fitbit Community! I'm so glad to hear that you managed to get your Aria scale set up. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[REK1]

I went and bought a different scale as I received minimal support and still cannot connect my Three Fitbit scales. It has induced me to go to Apple I watch over Fitbit.
I think it is poor that you can only communicate thru ztwitter.
I am not Donald Trump

Sent from my iPhone

Moderator edit: removed personal info

[Sulymi]

I do understand your frustration, it took me months to connect my scale, and I couldn’t find an answer in the Fitbit FAQ, until finally I found this community with the explanation. Too bad you couldn’t find the wifi edit, I was able to get to it following the directions that JuanJoFitbit provided. 

[JuanJoFitbit]

@REK1 I also understand how you feel and I'm sorry to hear that you decided to use another brand. I respect your decision and feedback since this helps us to keep improving.

@Sulymi Thank you for sharing your feedback also my friend. Please don't hesitate to get back if you need further assistance!