"Something went wrong" during Aria Air setup

[FHCSD]

There has been a consistent difficulty with setting up the Aria Air scale since Fitbit moved to Google. When attempting to pair the device, an error occurs.  

Moderator Edit: Clarified subject

[PhoenixSeven]

Seems this is a common problem, I’ve the same issue since changing to the Google log in…. Both my Aria and Aria Air have stopped syncing, both removed thinking they’d lost connection some how, now won’t reconnect through the setup.  Doesn’t matter if I try it through an Apple device or Android!!!  So much for a multi billion $ company testing it software and devices…. We are the Beta testers for their poorly developed service!!!!

[KathKR]

I have got a new iPhone and it won’t connect to scales 

 

[Frascada91]

 

Every-time I attempt to set up my Aria Air, the Fitbit app finds the device and immediately says “Something Went Wrong”. I have attempted this setup on my iPhone and my partner’s with zero success. 

[Frascada91]

I should mention I’ve done the battery trick multiple times, cleared the scale multiples times and reset my network settings on my phone. None of them worked. 

[KtaSalazar]

I have the same error! How did you fix yours?

[Frascada91]

I still haven’t figured it out. I’m probably going to send it back.

[Rbdancer]

My aria air shows on my Fitbit app but will not sync my weight. It keeps searching and then tells me to retry or abort. I have done all the suggested fixes. Replaced battery turned off phone, deleted and add again. Nothing is working. Help 

[agrey127]

getting this same message. Is there a solution?

[krystallazuli]

Same problem.

[Dmurton]

Me too have given up

[Jordzz]

I’m having the same issue! Was fine on my old phone 😠 

[Thunder.]

The same to me somebody now what happens?

[FitbitUser717]

Just bought this aria air and now it will not set up and apparently you can not call customer service about this issue due to so many all ready calling about same issue. I wish I could just send this junk back and get my money back and guy buy a product that will actually work and have customer service. 

[LadyDerp]

Same thing. I'm a tech person, followed all the available "solutions" found online and nope. Nothing works. Always, "Something went wrong. there was an error while trying to pair your device."

[Keisuke09]

I am totally in the same situation. I bought the aria air this morning but the problem could not have been solved until now. 
The Bluetooth of the device seems not to work correctly and "Something went wrong. There was an error while trying to pair your device." keeps popping up on my app. If Customer Service does not come back soon, I may return this one to the retail store. 

[Viexi]

Similar issue with my Aria Air. I'm not able to add it to my account and I keep getting the "Something Went Wrong" error.

Trying to find all the instances of this error having come up because this is absolutely pathetic customer service for opting to migrate your account to google.

[Viexi]

Fitbit please fix this.

I've spoken to support and have had my case "Escalated by email" but have received no such email and no update.

[Viexi]

If you are new to Fitbit or have migrated your existing account over to a Google account, this scale will not work.

Fitbit accounts that are set up with or migrated to Google accounts currently do not support Fitbit Aria (seemingly any model).

Google and Fitbit have made no effort to communicate these issues to its customers. These scale issues are undoubtedly the cause of the "We are experiencing extremely high contact volume right now" banner at the top of the screen.

Save your money. Do not buy this scale. If you did buy one and are having trouble setting it up, just return it because currently Google and Fitbit are offering 0 confidence that this issue is being worked on.

[KtaSalazar]

The Contact Center even sent me a replacement device after spending over an hour with them trying all the different ways on my phone, my partners phone and my tablet…neither scale ( the one that I bought, nor the replacement) worked 🥺