"Something went wrong" during Aria Air setup

[FHCSD]

There has been a consistent difficulty with setting up the Aria Air scale since Fitbit moved to Google. When attempting to pair the device, an error occurs.  

Moderator Edit: Clarified subject

[SunsetRunner]

I managed to select the button and register I was also having the same
problem even though the message was marked as 'answer'.

[Volllastfan]

As you can see - I cannot select the button.  It is not clickable.

[4himarks]

Same issues. I was able to connect once, but them my partner couldn't, and she is the one who really wants to track, so I unpaired to let her try and now neither one of us can connect. It gets as far as the "Found it!" but when trying to connect, I get the dreaded "Something went wrong, Try Again" message. We've tried with her iPhone, and my Motorola Android phone, and no joy either way.

[Nsest]

When do you anticipate this to be fixed??? Why even see this product to people if you know THR software doest work?!?!

Moderator Edit: Formatting

[StarBun]

Oh weird lol they merged the threads, defeating the purpose of my more recent thread… (to not be marked as resolved)

[F1TGUY]

I posted a review on Amazon some days ago to warn others about the issue. It’s ridiculous to be selling a defective device with no fix in sight!

[tgodden]

New day same fraud

[Childn]

I have returned my Fitbit Aria Air to the online retailer and am waiting for refund.

Buy a MI Body Composition Scale instead. We already have one at home. I bought this Fitbit one just for consistency with my Charge 5.

The Mi scale is 1/2 the price for even more functionalities. The same applies to their fitness bands, for 1/5 the price, same functionality.

Most importantly, it just works. I am switching camp completely.

[dyounkin]

Will it sync to Fitbit?!

[SunsetRunner]

Yes. If you create a new pure Fitbit account and REFUSE to merge it with Google it will work. 

[tgodden]

I fixed it.

If you REFUSE to Google it will work.

[ShawnPaul80]

What about those who have the original Aria scale and I never switched my
account to Google? It says that it syncs but nothing shows on the app 🙄

[MAMUS]

Good one!

[dyounkin]

If I do that I lose all of the history.  Dang

[SunsetRunner]

How do I create a non-google account if I already have a google one?

[SunsetRunner]

Create a new Fitbit account here: https://accounts.fitbit.com/signup 

BUT READ CAREFULLY when you go through the steps that you DO NOT choose any GOOGLE choice.

They want you to choose a Google account...

And yes, you need to provide a new email address... that can be a bummer...

Maybe also, a non-Google email adress is required to create a Fitbit-ONLY account... not sure...

[BD91]

Yeah this is a good solution if you are new to Fitbit

But those of us with years of data don't want to start again...

I don't get why Fitbit allows us to export our data but not import it...

[dyounkin]

Agree.  I have years of data

[April551]

I think you can do it by using a different email address 

[JBJennifer]

Hi, has there been a fix for this problem as yet. Note that this was posted back in July but I am new and having this issue? No body has been able to help as yet? Thanks.