"Something went wrong" during Aria Air setup

[FHCSD]

There has been a consistent difficulty with setting up the Aria Air scale since Fitbit moved to Google. When attempting to pair the device, an error occurs.  

Moderator Edit: Clarified subject

[SunsetRunner]

Are you using a Google email address to register (Gmail or Googlemail)? If
you are then you will be force to use a Google login.

[heathernb]

Are you saying it will work if I use a different email other than a Google email?  My issue is not about being forced to or having to use a Google email.  It's about using a program being paid for by taxpayer dollars that is knowingly instructing participants to take steps to set up a piece of equipment they know does not work, and has not for some time.  

[Js2222]

Here’s what another user suggested to get around the problem:

‘So I found the signup link on the forum, I can’t find the exact one I used but this one also seems to work  https://www.fitbit.com/signup and I signed up on a computer. I think it should be fine on a phone too. Downloaded the Fitbit App on my iPad to see if it would work and sync and it did. And then I just deleted and reinstalled Fitbit app on my iPhone and logged in with that email address and did not move to a Google account when prompted by the app. Hope it works for you! Shame about all the data that I have over the years that obviously won’t be on the new account but I’d rather the not very cheap scale to sync so. ‘

[heathernb]

Unfortunately, this is not a workaround for me, as I have to use the same email that I signed up with for the employee healthcare program.  Furthermore, as an entity that is contracting with employers to provide this service, it seems like a really bad business practice to be sending out busted scales.  

[IanH58]

Is this sorted yet?

[heathernb]

By sorted, do you mean resolved?  No.  I escalated this up to a lobbyist I work with in state government who represents Google. 

[IanH58]

Yes, resolved. Thank you, Heather

[IanH58]

Will resolution be a matter of days or weeks?

[SunsetRunner]

Months, years, or never most likely.

[chilehead]

It's already been months with no update. So it looks to me they have abandoned the product. 

[IanH58]

Can they not reinstate the ability to create a Fitbit account?

[IPWinsor]

Sure. But many of us will lose all our history if we do that. So it’s not
a viable option.

[heathernb]

Seeing as how this was officially documented in July 2023 and we are in October 2023, I do not have much optimism for when the Google/Fitbit engineers have a fix for this.  It would be helpful if an official representative of Fitbit would offer a status update.

[SunsetRunner]

Yes but they do not want to. Google bought Fitbit, so they want to use all
their internal products as it saves money.

[SunsetRunner]

Do you think they care?

[tgodden]

best indicator of future performance is past performance...

[MonkeyPdM]

I would like to talk to the (product) manager

[Js2222]

I filed a warranty claim - they responded that they escalated the issue to people who could help and this email came from those people to whom the issue was escalated:

so basically they are telling me to do the same stuff they told me to do in July that didn’t do anything other than waste hours of my time. Notice that they never mention the Google login issue that is the cause of our problems. I told them not to tell me what should work,  tell me what DOES work.

[Cavados]

So now what?

[IOINIO]

Help them. They have got stability problems. I can not setup nest hub as a
new device also. Pushing that button and nothing happens. I can not link
apple music to nest hub. Chromecast III is a tricky setup but did manage
that. I do think that devices already in the system is somehow locked by
the bug in the system.
I like Google and their services. Some of them are superior. But they do
have a lot of stability issues lately. Maybe uncontrollable integration of
AI. Something. Hope that they will fix their great services.