"Something went wrong" during Aria Air setup

[FHCSD]

There has been a consistent difficulty with setting up the Aria Air scale since Fitbit moved to Google. When attempting to pair the device, an error occurs.  

Moderator Edit: Clarified subject

[SunsetRunner]

 The aria air I have purchased is stuck in a loop when trying to add the device to the Fitbit app. 

things I have tried to resolve the issue. 

1)Verified my iPhone 14 is on the latest stable IOS release. 
2)reset network settings for the entire iPhone. 
3)factory reset the Aria air. 

4) disabled and re-enabled Bluetooth. 
5) uninstalled and reinstalled the Fitbit app. 

I’m considering sending this device back for a refund unless a fix is deployed soon. 

[Hbliss1]

Lots of other people have this question with no responses. So…….scale won’t connect and I’ve tried everything as everyone else has….

[DramaQueenDiva]

It's almost impossible to set up the Aria scales on the phone because of this issue.  Have you tried setting it up on a computer?

[Brendar3000]

I’m having the same issue too. Any updates?

[OliverZ]

Same problem

[Maureen22]

I am having the same issue!!  But lease, somebody, anybody - FIGURE IT OUT!!

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for bringing this to our attention, every step you've tried, and the screenshots provided. Let me share that this situation with the Aria Air not able not complete the set up process has been forwarded to our team and they're currently working on this situation. I'm sorry for the inconvenience this has caused, and appreciate your feedback. Rest assured I'll update this thread as soon as I receive more information to share.

By the way, I've moved some of your posts to this new thread as this will help us to keep you informed of this situation.

[MattRM]

I have also been unable to connect my Aria Air on both iPhone and Android. I've factory reset the scale multiple times and reinstalled the fitbit app with no change

[MattRM]

Exact same problem, tried to add my wife and was unable to since it kept asking for an invite she already had accepted. So then I (foolishly) decided to remove the scale from my account and set it up again fresh from scratch to see if that helped, and now I can't even add the scale back to either of our accounts. Just gives an error that "Something went wrong, Try again"

[Dmurton]

I still hadn’t resolved I did read to accept invitation on a computer might try that

Regards

sent from my iphone

Moderator Edit: Personal info removed

[LizzyFitbit]

Hi everyone, and a warm welcome to our new members.

Thanks for sharing this information, and the steps you've tried so far. As mentioned before, our team is aware of this situation experienced with the Aria Air scale and they're currently working to get it resolved as soon as possible. 

Once again, I appreciate your feedback and while I don't have more updates from the team, I'll keep you posted once I have more details.

[KathKR]

Me too 

[KathKR]

It must be something to do with Google & Fitbit joining together … nightmare 

[cpatek]

I have called several times in the past 3 weeks when I switched to google.  They keep sending me to the warranty department that tells me it is no longer under warranty.  I know that.  The problem started happening when I switched to google.  If you are able to get an answer, please let me know.  I’ve wasted hours on the phone to no avail..  totally frustrated.  This should have been worked out before they had us switched.  The people dedicated to the scale are non-existent.  

[krystallazuli]

Sent from my iPhone

[krystallazuli]

Same here.  I wonder if there is anyway we can get off of Google and go back to the old login.  

[Nonstopparty]

I’ve waited now it’s time to return my scale 😞

[LizzyFitbit]

Hi everyone, and welcome to our new members.

I understand how frustrating this can be, and appreciate your efforts in troubleshooting your scales. Our team continues working to identify a solution as soon as possible.

While I don't have more details to share, rest assured that I'll update this thread as soon as I receive an update. Once again, thanks for your feedback and patience on this situation.

[OKKFran]

Same for me! Like everyone comments said. 

[2501]

Same problem with and I just bought the dam thing