02-23-2017 18:19 - last edited on 09-10-2019 14:53 by MatthewFitbit
02-23-2017 18:19 - last edited on 09-10-2019 14:53 by MatthewFitbit
My wife sent me an invite to become a user on our Aria, I recieved the invite and opened it both from mobile and my PC, it brings me to the dashboard but gives me no instructions on actually accepting the invite. I've searched all over the website trying to find it with no luck. Scale is still registering me as a Guest. Please Help!
Answered! Go to the Best Answer.
02-24-2017 18:16
02-24-2017 18:16
02-24-2017 18:49 - last edited on 02-02-2020 13:53 by LiliyaFitbit
02-24-2017 18:49 - last edited on 02-02-2020 13:53 by LiliyaFitbit
Did you log out of the browser too? And.
Not reinstall the app or log in until you accept the invite?
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Moderator edit: personal info removed
02-24-2017 19:25
02-24-2017 19:25
Exact same thing here.
02-24-2017 20:06
02-24-2017 20:06
A fix has been deployed! See my update here: Aria Scale Invites Not Working *Fixed 2/24*
02-25-2017 05:42
02-25-2017 05:42
resent the invite and all working as should. Cheers
03-07-2017 15:01
03-07-2017 15:01
Sorry , you say it is solved but I still have the same problem.
03-12-2017 00:10
03-12-2017 00:10
Yes, I am still having the same problem as of right now. I can't get the rest of my family added.
I had another Aria scale that had all 5 of my family members added to, but it got the ERR sensing issue and I had to pick up another. I have been able to get 3 of my family added back on the new scale, but not the last two. Seems a bit odd that 5+3 is equal to the stated limit of 8 scale users? I removed the old scale, but I still can't add the rest of my family. . .the invites just never arrive. Is there any way to manually add users to the scale, instead of inviting them?
03-28-2017 03:22
03-28-2017 03:22
Same problem here. Family with 5 accounts, three of wich added successfully to the scale.
Mailing invites to the other two, giving the correct address, causes the mails to never arrive.
Mailing an invite to some other unrelated mail account works fine, but the code in the mail can then not be used on those two accounts. Irksome. Contacted support directly.
03-28-2017 09:19
03-28-2017 09:19
So, even after contacting support directly, they have not been able to resolve?
02-05-2018 09:37
02-05-2018 09:37
Hi there, got a new Aria 2 today.
Unfortunately I send invites to Fitbit friends in our house and when they accept the invite it just goes to a blank page on their dashboard. Their invite appears as pending in my dashboard still Can anyone help please?
02-07-2018 03:16
02-07-2018 03:16
Not working for me. I am an android user and I send the invite to my partner that is an iPhone user. She receives the email, but when she clicks on the link it opens the app and there is nothing referring to the aria 2 at all. Is there a step we are missing?
02-07-2018 04:29
02-07-2018 04:29
02-10-2018 04:12
02-10-2018 04:12
@hanf1sh Thanks for participating in our Fitbit Community! I'm so glad to hear that you were able to resolve the issue by sending the invitation through the web-based Dashboard. Thanks for sharing the workaround.
@mrWicke So sorry to hear that you are also experiencing issues when sending invitations. Please have your partner to accept the invitation through a computer and have him to check his web-based Dashboard.
See you both later my friends!
02-15-2018 16:56
02-15-2018 16:56
This issue (a year after "solved") is still an issue
02-19-2018 04:34
02-19-2018 04:34
@TWCorbin Thanks for joining us in this thread and our Fitbit Community! I want to follow up on this and would like to know some details that will help me to assist you with the invitations issue you are experiencing: Are you sending the invitation to another user or are you trying to join an Aria scale? Are you getting any error message? Are you using the Fitbit app or the web-based Dashboard?
Looking forward to your response my friend!
02-19-2018 05:20
02-19-2018 05:20
02-20-2018 03:36
02-20-2018 03:36
@TWCorbin Thanks for getting back! Please search for the email invitation in your email account from a computer and accept the invitation from there, not from the app. This workaround will help you to join your wife's Aria scale.
Let me know how it goes my friend!
08-19-2018 01:15
08-19-2018 01:15
This problem is still happening and has not been fixed.
08-20-2018 06:45
08-20-2018 06:45
Have to use computer, Not a mobile device, to accept invite for scale. That was the only way I could accept the invite to join my wife's scale. With how long it's been, It does not look like it's high on their priority list since there is the computer workaround.
08-22-2018 08:59 - edited 08-22-2018 09:00
08-22-2018 08:59 - edited 08-22-2018 09:00
@Trottsumo Welcome to our Fitbit Community! I'm sorry to hear that you are also experiencing difficulties when trying to invite more people to your Aria scale. Please have them to accept the invitation through a computer, not a mobile device as mentioned @TWCorbin.
Also, I would like to know if they are getting the invitations in their email accounts.
Keep me posted!