11-29-2015 18:09 - last edited on 04-10-2021 05:04 by JuanJoFitbit
11-29-2015 18:09 - last edited on 04-10-2021 05:04 by JuanJoFitbit
My Aria scale keeps registering me as a guest.
I have gone on the website and assigned those measurements to myself with several weigh ins. The issue persists. I did every step from your help article at https://help.fitbit.com/articles/en_US/Help_article/Why-is-my-scale-recognizing-me-as-a-guest
I asked FitbitSupport on twitter for what to do. They directed me to other support channels at https://twitter.com/FitbitSupport/status/671125370855292928 where I got the contact number.
Now I am on hold for Fitbit to answer. It has been over an hour and 45 minutes. While I wait, can anybody help me fix this issue with my Aria scale, please?
Moderator edit: format
Answered! Go to the Best Answer.
12-06-2015 08:31 - edited 12-06-2015 08:32
12-06-2015 08:31 - edited 12-06-2015 08:32
Hi Ferdinand, I see, thanks for taking the time to explain 🙂
Just for the record and in case any body else has this problem, I have solved it.
The problem was caused by us placing the scales on a soft carpet not a hard floor as indicated in the instructions.
Becuase of this the scales were giving innaccurate readings of around minus 3 stone.
This led to the Aria not recognising myself or my wifes weights and reverting to the guest setting.
We now have the scales on a nice bullnosed piece of varnished wood itself situated on a carpet and they so far are working perfectly.
Hope this helps somebody in the future like me who can't read instructions properly LOL
11-29-2015 18:44
11-29-2015 18:44
I gave up holding for phone support after 2 hours and 25 minutes, so any support here would be much appreciated.
11-30-2015 15:02
11-30-2015 15:02
Hi there @justinpinebelt. First of all, I would like to apologize about the long time you were placed on hold. I'll be happy to help you out. I'll be reaching out to you in a private message.
I'm glad to see you in the Community. Welcome aboard! 🙂
Help others by giving votes and marking helpful solutions as Accepted
11-30-2015 15:05
11-30-2015 15:05
Thank you, I'll look for your private message.
12-05-2015 11:41 - last edited on 04-10-2021 05:05 by JuanJoFitbit
12-05-2015 11:41 - last edited on 04-10-2021 05:05 by JuanJoFitbit
Was this sorted guys. My wife and I are having the same problem.
It intially recognised me, then I sent my wife an invite.
She accepted it and followed the instructions then when she stood on it the scales said she was a guest.
I then stood on it and it said I was a guest.
I also don't see the point in solving these issues in private.
Resolve it on the forums in the open so we can all learn from it.
Moderator edit: merged reply
12-06-2015 06:54
12-06-2015 06:54
Hi there @marvlin. Welcome to the Community Forums! 🙂
If you have already tried these instructions to calibrate your scale and it's not recognizing you or your wife as existing users, I would recommend getting in touch with our Support Team who will be happy to help you out with this.
The reason why I reached out privately to @justinpinebelt was more because of the problem of being placed on hold for too long but other than this, all other issues are addressed publicly.
Please let me know if you have any other question!
Help others by giving votes and marking helpful solutions as Accepted
12-06-2015 08:31 - edited 12-06-2015 08:32
12-06-2015 08:31 - edited 12-06-2015 08:32
Hi Ferdinand, I see, thanks for taking the time to explain 🙂
Just for the record and in case any body else has this problem, I have solved it.
The problem was caused by us placing the scales on a soft carpet not a hard floor as indicated in the instructions.
Becuase of this the scales were giving innaccurate readings of around minus 3 stone.
This led to the Aria not recognising myself or my wifes weights and reverting to the guest setting.
We now have the scales on a nice bullnosed piece of varnished wood itself situated on a carpet and they so far are working perfectly.
Hope this helps somebody in the future like me who can't read instructions properly LOL
12-06-2015 08:59
12-06-2015 08:59
Hey @marvlin. Thanks for getting back!!!! And thank you so much for sharing this small detail. I also missed it so I'm sorry I didn't mention before that the scale needs to be on a completely flat surface for accurate measurements and for it to recognize users appropriately.
I'm glad you're now on track and anything else, I'm around! 🙂
Help others by giving votes and marking helpful solutions as Accepted
12-22-2015 00:53
12-22-2015 00:53
team,
I too have the same problem as described below. Both myself and my wife keep coming up as guests. For clarity, the scale is on a flat timber floor.
I have also deleted the scale from each of our profiles and re started from set up mode with the same result. I have not been on hold however I have spent the last three hours trying to sort this out and am just about ready to throw the scales across the room.
Please assist.
01-11-2016 05:33
01-11-2016 05:33
Hi all,
my experience is, that the floor, where the ARIA stands, does NOT matter. My problem is, that I haven´t weighed myself neary a year and changed my WLAN SSID meanwhile. So I had to set up the ARIA from scratch and I can see it in the dashboard now.
But:
my wife still is recognized, but not me ("GUEST"). I manually can assign the measurements to my name, but the ARIA does not recognize my values...
pls assist.
kind regards
Martin
01-11-2016 06:16
01-11-2016 06:16
Hi there @meden. Welcome to the Forums! 🙂
If your scale is not recognizing you properly, it sounds like you might just need to calibrate it. The way you calibrate your scale is the same way you were doing it by assigning the weight manually to yourself but you need to do this at least 5 times in a row and after that your scale should be recognizing you automatically.
Hope this helps. Let me know how it goes! 🙂
Help others by giving votes and marking helpful solutions as Accepted
01-11-2016 09:58
01-11-2016 09:58
01-17-2016 14:14
01-17-2016 14:14
I HATE this scale. I have tried EVERYTHING for it not to say I am guest. I've completely started over and reset the stupid thing. I've done the troubleshooting steps for it not to see me as guest. I've read every one of the posts, did everything everyone recommened and NOTHING works. After seeing people holding for hours on customer support I'm OVER this dang scale and I'm NOT calling customer support just to be more frustrated. The dang thing sees my husband, no problem, but won't read me. I'm about to say FORGET it to all my fitbit products I'm so frustrated. SHEESH!!
01-17-2016 15:06
01-17-2016 15:06
01-17-2016 17:30
01-17-2016 17:30
01-20-2016 01:45
01-20-2016 01:45
02-01-2016 02:39
02-01-2016 02:39
Hi Everyone,
I had this problem, but what I did, which I think some of you have already worked out, is that it needs to learn who YOU are. So I set it up. Climbed on, then let it go through. It saw me as a guest. I went to the measurements page and using the drop down, changed to my 3 letter abbreviation. Climbed on again and repeated. Each time it wasn't recording Fat % as per guests.
On the third time, it recognised me, showed the % and also my 3 letter abbreviation.
All good.
I hope others managed to sort it.
02-01-2016 07:33
02-01-2016 07:33
02-07-2016 09:29
02-07-2016 09:29
I am having this problem - the aria says it's syncing, syncs the weight to a "guest" account, and then also doesn't show "weight" as a categoy on my dashboard. We have tried everything and read through the boards for ideas, but nothing works. If I have to enter it manually, I will just return the aria and use an old school scale. Any help?
02-07-2016 10:10 - edited 02-07-2016 10:11
02-07-2016 10:10 - edited 02-07-2016 10:11
@jillavis If Weight isn't showing on your dashboard, you can add the tile from the option top left of the screen, the 9 squares in a circle.
If the scales are new, recently reset or moved they need to recalibrate and the first weigh-ins will be attributed to guest. Manually move them to your account and then after a while the scales should detect you.