After around 2 years of having my Blaze it has now stopped charging. After reviewing all the Forums, Help files, and Google searches, I am left with two options which both must be supported by FitBit as it is a product defect.
Several forums have indicated battery charging issues at or around the same time frame of 1 1/2 to 2 years the battery will no longer charge. After reviewing all the different options noted with FitBit Customer Support and their forums I will have to buy a new watch. I was given the opportunity with a "small" discount for a replacement, but why do I want to replace my watch every couple years when I like the features it provides. It doesn't inspire me to buy a new FitBit, actually makes me want to go to the competitor.
The other option I want to note is to replace the battery on my own and after researching this further I determined with my skills that is not an option. First you need to have a soldering tool, on top of all the time it will take to try and open the watch and figure out the many different steps taken to even get to the battery, let alone removing and replacing it. Add on top of that the cost for a new battery at an average of $25. If you have a professional do this for you, then it may just be easier to buy a new watch.
What I want to know is why isn't FitBit providing better support and service for something several of their customers have brought to their attention and seem to not really care?
I appreciate the CSR who helped me before by sending me a link for a 25% discount that lasts only 30 days. Personally I would have immediately purchased a new watch if I had received a 50% discount as a replacement is still quite costly.
With any luck FitBit will reconsider their support to their customers who are willing to remain loyal but not get ripped off when their product is faulty.
