250+ Steps will not update in Dashboard

[JillSan]

The 250+ steps per hour tile (dots in half circle) does not sync well, i have to sync several times and sometimes also reboot the Blaze.

The dashboard tile show todays figure even though i go back in time. 

The browser dashboard  acticity tile is updated properly both in present and past time though...

the hourly activity dashboard in my Blaze works after successful sync. 

I'm using Iphone 6 with latest ios (10.2) and my blaze is updayed aswell

What to do?

[AlejandraFitbit]

A warm welcome to the Forums @JillSan. Thanks for the information provided. Could you please provide me with a screenshot of the information that you are seeing and that are supposed to have? 

Hope to hear from you soon. 

[aspangler1987]

Same issue!!

My Fitbit says I got 11/14

But dash says I only have 10/14

 I've done everything the guy above did and it still isn't the same!! But my steps are 

[Rich_Laue]

What does it say at www.fitbit.com 

[aspangler1987]

What my dashboard says on my phone.. not what's on my Fitbit 

[foxlowe]

I have the same issue, blaze telling me I have 9 of 14 so far, Dashboard on Computer tells me 9 of 14, Android App tells me I only have 8 of 14. The phone is an S5 running latest version of Fitbit.

[Colinm39]

@AlejandraFitbit  We can also get the oddities.. In this link

Its in another topic about the same thing..

[vgasmen]

Mine done the same thing. The blaze says 4/10 for the first 4 hours but my app/dashboard doesn't show the 3rd hour out of the 4. It happens quite often.

[Colinm39]

@vgasmenI would suggest you create an Activity Log on your PC for the hours around that missing hour and then examine the steps graph. I have found I have missed out because the minute before or after the hour has a spurt of steps.

Maybe it is a few seconds difference. The Blaze is 20 seconds slower than my PC time and the Android, both are set to network time.

So if this is the case, 20 seconds could account for 30-40 steps in my case. Maybe Fitbit should apply a test if their devices are +/-5% accuracy then that test should be applied when marking the decision on the 250 steps..

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@vgasmen wrote:

Mine done the same thing. The blaze says 4/10 for the first 4 hours but my app/dashboard doesn't show the 3rd hour out of the 4. It happens quite often.

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[Rich_Laue]

@vgasmen does uour dashboard on fotbit.com agree with the app based dashboard? 

[vgasmen]

Rich,

Thanks for your input. I suppose I could do all kinds of things but there so many issues and frankly I paid $200 and Fitbit needs to fix it. They need to account for arm swing, getting steps and stairs while driving ( I get at least 75 stairs when I drive for an hour) and if the device and dashboard do match(sometimes) how can I get the app to match? We all shouldn't have to make manual adjustments to 5 different issues. Fitbit needs to fix it.