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5000 kms deleted from total distance travelled

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‎09-08-2019 01:26 - last edited on ‎09-24-2019 06:55 by Fitbit Moderator

‎09-08-2019 01:26 - last edited on ‎09-24-2019 06:55 by Fitbit Moderator

Help please, The other night 5000kms was wiped from my Fitbit total kms travelled. My total steps travelled and the distance time stamped badges achieved (over the last 2 years) and the total kms on my phone app (when you scroll back over the last 5 years) ALL prove the distance has been covered. 

The professional but very much formulated email responses from the Fitbit help team suggested I post the issue on here for a possible solution? 

 

Moderator edit: Updated subject for clarity 

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‎09-24-2019 06:54

‎09-24-2019 06:54

Welcome to the Community @SMikeSm. Sorry for the delayed reply. 

 

Thanks for the details mentioned and for contacting our Support team.

 

It's pretty weird that our team told you to contact us, I've shared you post with them and they've mentioned you already have a resolved case, if you still have any question about it, please reply back to the case that you already have. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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