About the Fitbit Blaze support

[NatalieJackman]

My Blaze stopped holding a charge 11 months into ownership. Fitbit replaces it with another and it wouldn’t charge at all. After hours upon hours of charging it says battery empty. Fitbit told me that they wouldn’t replace it because the warranty is expired.

How is it acceptable to send a replacement that breaks in a matter of months.

BUT then they tell me it is my fault and that they will take the feedback into consideration for the future. Seriously?! You have no future with me if you can’t even back a product that couldn’t go ONE year without breaking that cost $250!

Moderator edit: Updated title for clarity the clarity is fine as it was. This is about the support being nonexistent 

[FerdinandFitbit]

Hi @NatalieJackman, good to see you in the Community Forums!

I'm very sorry about this experience and totally understand your position.

At the moment, I'm afraid there's not much else I can offer other than what our Support Team has already offered if you're already out of warranty.

If there's anything else I can help you with, let me know!

[NatalieJackman]

Wow are you guys serious. The accept solution looks like it is already checked. I try to uncheck it and it says answer accepted!

This company just real great at railroading....

you guys suck. The replacement didn’t last 90 days! How is that acceptable?!

Moderator edit: Word choice, format

[FerdinandFitbit]

Thanks for getting back @NatalieJackman!

The only way for a reply to be accepted as the solution is by the post owner to click on te Accepted Solution button. I have however removed the Accepted solution status from my previous response.

Anything else I can help you with, let me know!

[NatalieJackman]

That button looks like a check box checked. It looks like by doing nothing the response is accepted. It’s deceptive because it defies the UI standards for a check box object.

Honestly I feel like if you guys are really interested in support and not just blowing smoke you would say something along the lines of, yeah 3 months for one tracker to not charge at all is unacceptable. We’re sorry and we’ll send you another.

BUT you guys didn’t. You have no business ethics. I’m calling it the way I see it. Put yourself in my shoes. It’s not like the device at least lasted another 11 months.

[FerdinandFitbit]

Thanks for getting back and for sharing your feedback!

As I mentioned before, I totally understand your position and I'm very sorry that at the moment I can not accomodate you in a better way.

Any other thing you might need, I'm around.

[NatalieJackman]

I guess I will be around here to make sure as many people as possible see your level of commitment. The customers have a right to see your conplete lack of service.

[NatalieJackman · Accepted solution]

@LanuzaFitbit wrote:

Hello @Gabriellamazzon and @NatalieJackman.

I apologize for the delay in my response.

@Gabriellamazzon, thanks for sharing your experience.  Our support team should be getting in touch with you about this situation. They will be more than happy to help you figure out what is going on.

Let me know if you have any further questions.

I can't believe you guys delete a message I posted as simple as I would rather not pay money and people see me walking around with the device as inflammatory! It had no foul language. It was a direct reply to another poster on topic. Obviously the only thing it could be is because I'm not happy with the brand right now. Seriously, I'm not happy with your service. It's feedback but yeah choose to throw it under the rug. Except that is what twitter, Facebook, youtube, instagram and imgur are for.

I guess being dissatisfied is bannable offense now? God forbid we not all throw our money at you guys. I'm not trying to be inflammatory but right now I have $300 device dollar credits at verizon. I could get a Versa with it but after my experience with the Blaze and the support here it gives me pause. I really think that Fitbit needs to look at their customer service because it is driving away customers.

1) If the warranty expired by less then 30 days and the device is a replacement that is less then 90 days old an exception should be made.

2) Offers for discounts instead of replacements should stack onto current sale prices.

If these two things where done Fitbit would have a lot more good will with the customers.

[Samareno]

Could be worse.  I have a technically functioning Blaze that Fitbit won’t support since BEFORE I bought it.  

I wonder if anyone else suckered into buying a Blaze just AFTER they discontinued support?  Then "broke" features I bought it for when IOS updated!

Makes me wonder if it is actually tracking valid data if Fitbit decided they can't support it.

I like it generally but the buzzing when I make/get calls and then the notifications being messed up really sucks.

😞  Shame on Fitbit. 

So annoyed this product didn't "last" because of support. I can't think if I trust them to try another product.  All that money for abt a year of decent product? 

😞Again, shame on Fitbit. 

CANT SAY I WOULD BUY FITBIT EVER AGAIN!!!

[Jb2dog]

All I can say is I will never buy another Fitbit again.  The customer service is just the worst ever.  Every question is answered with go here for more info. Ridiculous!!!