Active Minutes Disappearing on Blaze

[WalkinSC]

Every now and then I notice my active minutes disappear from my Blaze.  It'll keep my steps, distance and heart rate but reduce the active minutes even though the heart rate shows I'm in the active zones.  Any tips on fixing this?   I think I'm current on updates, I've tried rebooting, syncing my activities again with Strava but can't seem to get them back.  

[AlejandraFitbit]

Welcome to the Community @WalkinSC. Thanks for troubleshooting this inconvenience by yourself. Are you manually logging an activity that is taking away your active minutes, like walking or running? Also, could you please tell where are you seeing your information, from a computer or phone?

Hope to hear from you soon. 

[WalkinSC]

I am letting it pick up my activity (no manual entering).  I primarily view it from my phone using the dashboard on the app but I have logged in via the computer to see if maybe it still showed up there but saw the same thing.   

[AlejandraFitbit]

Thanks for the information @WalkinSC. At this point, I recommend getting in touch directly with our support team, since they have the proper tools to see the information that your Blaze is registering. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[GG007]

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@WalkinSC wrote:

Every now and then I notice my active minutes disappear from my Blaze.  It'll keep my steps, distance and heart rate but reduce the active minutes even though the heart rate shows I'm in the active zones.  Any tips on fixing this?   I think I'm current on updates, I've tried rebooting, syncing my activities again with Strava but can't seem to get them back.  

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Had the same issue twice now and don't know why. active minutes after 45 min walk show on Blaze watch as 35 active minutes and then an hour later has dropped and showing 14 active minutes.

[AlejandraFitbit]

Great to see you around @GG007. I just would like to know if you have tried any type of troubleshoot? Also, have you get in touch with our support team regarding this issue?

Hope to hear from you soon.