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Active hours are incorrect

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‎11-19-2018 16:32 - last edited on ‎11-20-2018 12:42 by Moderator Alum

‎11-19-2018 16:32 - last edited on ‎11-20-2018 12:42 by Moderator Alum

My Blaze shows that I have 11 of 11 hours with 250 steps (all the hour dots are green, the icon is green, and it correctly shows 11/11 hours), however the app only gave me credit for 10 of the  11 hours. I've updated the app, shutdown and restarted the Blaze, logged out and back into the app, and nothing has fixed it. Is there anything else I can try? (Short of buying the newer version, Versa, or whatever it's called?) 

 

Moderator edit: Updated title for clarity

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‎11-20-2018 12:41 - last edited on ‎04-01-2025 10:05 by Fitbit Moderator

‎11-20-2018 12:41 - last edited on ‎04-01-2025 10:05 by Fitbit Moderator

Hi there @JV2626, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with the activity hours not showing up correctly. Thanks a lot for all you've tried to get it to work. I'll be happy to help you out with this.

Since you've already tried several things, I can now recommend setting up your tracker as a new device and see if this makes any difference. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Let me know if you need more help!

Ferdin | Community Moderator, Fitbit

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‎01-13-2019 18:01

‎01-13-2019 18:01

I have this exact problem today and I’ve never had it since I’ve had the blaze, which is I guess a couple years. Hopefully it doesn’t persist and if not I’ll try the solution you were provided.

thank you for having asked this.

is yours OK now?

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