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Active minutes disappearing

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‎11-14-2017 14:46

‎11-14-2017 14:46

I have a Fitbit Blaze, since the last update my active minutes have not been recording correctly. Active minutes may show up on my fit bit but when I synchronize they are gone. I am in the same routine as before the update where I was always reaching my goal for active minutes. 

 

Has anyone else had this problem? Thank you.

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‎11-15-2017 06:52

‎11-15-2017 06:52

A warm welcome to the Community @bobcat7. I would like to know if you are manually logging any type of activity like walking or running? If you are, I recommend deleting those activities since they might be reducing your active minutes. 

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-16-2017 09:57

In response to AlejandraFitbit

‎11-16-2017 09:57

Thank you for your reply.

No, I do not use the exercise setting. Just go for a walk as I always have.

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