Active minutes, heart rate, sleep and challenges not working

[Njay]

I recently upgraded my Charge HR to a Blaze and at the moment regretting it deeply. From day one despite my steps showing correctly in the App they are not updating to any challenges I participate in, I am still waiting for Fitbit to fix this error as I believe it is their end. Reverted back to my Charge HR and that still syncs to challenges perfectly.

I now note that I am not recording active minutes, heart rate or sleep despite them all being set on auto.

I have reset, removed and tried everything to sort this out and am now at the point where I shall be asking for a refund and maybe buying something else ?

Any suggestions?

Moderator edit: Subject for clarity

[AlejandraFitbit]

It's great to see you around @Njay. Regarding to the challenges, that's something that our team is aware of and it's working in finding a solution, your patience will be much appreciated. About the active minutes, what activity are you doing, are you being constant in the activity? Heart rate, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and how to fix it. Now the sleep, check this post where our friend @FerdinandFitbit is providing information about it.

Catch you later. 

[Njay]

The active minutes I am doing are running and walking, it was working but not since Sunday. My heart rate monitor will not work in auto only when switched on fully and sleep has not captured anything since 18.04.17.

So any ideas ?

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[AlejandraFitbit]

Thanks for the information @Njay. Have you tried to restart your Blaze? If you haven't, I recommend restarting your Fitbit. After the restart process, test it. Also, I would like to know if you take a look at the links provided in my previous post?

Hope to hear from you soon. 

[Njay]

Hi Alejandra

I did look at the links provided in your previous post all of which I have tried again and again.  I have also restarted my Fitbit on numerous occasions.

Since my post I have heard from Fitbit and they acknowledge that my Blaze is faulty and hopefully it will be replace.

The challenges not updating is a mobile app issue which they are aware of.

Thank you for your help.

[AlejandraFitbit]

It's great to hear that you might be able to receive a replacement @Njay, I hope you do. Keep me posted if you receive a solution from support.

Hope to hear from you.